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210880 Genesys Call Center Engineer

Location: Durham, NC
Job type: Contract
Level: Senior
Listed: 30 days ago

Skills & highlights for this role

Genesys
Avaya Communication Manager
IVR
TCP/IP
VoIP

Also useful

Siebel CRM
VXML
Cisco CCNA

About the role

The Contact Center Engineer is accountable for the strategy, planning, design, project execution, and overall health of the IT infrastructure systems. This role leads operational and project support for the delivery and operations team that provides a managed service for telephony and contact centers technologies.

Qualifications

Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi Channel Routing (MCR), Web Chat, Email Routing, GPlus Adapter for Siebel.

In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya’s Communication Manager platform, AT&T Route IT, Toll free routing with advanced features.

Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition, quality monitoring, skills, Intelligent Call Routing, IXC/LEC routing methodologies and experience with Avaya, or Genesys telephony systems related to contact center applications are preferred.

Experience with Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience desirable, but not mandatory.
Experience with Siebel CRM integration, VXML programming or SQL/Oracle query languages a plus.
Detailed understanding of enterprise system interactions and integrations
Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus
Strong understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP,
Understanding of IP addressing schemes and VLAN designs.
Experience with configuration and implementation of data switches and routers; knowledge of Cisco a plus.
Ability to analyze end-to-end TCP/IP protocol trace to identify network connectivity issues is a strong plus
Experience with such diagnostic tools as Ethereal, PC Anywhere, and NetIQ.
Proficiency in downloading software, firmware, updates and patches to communications products;
Overall knowledge of Avaya S8xxx platform and Communication Manager is highly desirable; Avaya

Familiarity with PC-based apps a plus

Additional Information

PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.

Procom’s areas of staffing expertise include

Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy

Specialties• Contract Staffing (Staff Augmentation)

Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

About the Company

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Read the original posting

From Procom Services's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the 210880 Genesys Call Center Engineer job at Procom Services located?

This 210880 Genesys Call Center Engineer position at Procom Services is located in Durham, NC. Always check Procom Services's application page for specific state eligibility or relocation policies.

What qualifications are required for 210880 Genesys Call Center Engineer at Procom Services?

For the 210880 Genesys Call Center Engineer role, Procom Services highlights experience with Genesys, Avaya Communication Manager, IVR, TCP/IP, VoIP. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the 210880 Genesys Call Center Engineer position at Procom Services?

This listing links directly to Procom Services's SmartRecruiters application page. You can apply directly on Procom Services's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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