211899 / Technical Support Analyst
- Location
- San Diego, CA · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Listed
- 30 days ago
Skills & highlights for this role
- Git
- Gerrit
- Jenkins
- Artifactory
- Linux
Also useful
- Java
- Python
About the role
Provide Incident Support and Request Fulfilment to the customized Software Toolchain environment which is based on Git/Gerrit/Jenkins, Artifactory, including the testing cloud environment, etc.
Itil
Incident Management: To manage the lifecycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible.
Itil
Event Management: Make sure that the Git/Gerrit software toolchain environment CIs and services are constantly monitored.
Itil
Request Fulfilment: To fulfil Service Requests, which in most cases are minor (standard) Changes or requests for information.
Monitor and troubleshoot the alerts from monitoring system for the software toolchain environment
Monitor and analyse the continuous integration jobs based on Jenkins, and contact stakeholders of the jobs for troubleshooting, if necessary.
- Documentation of technical fix solution and knowhow
- Participate in team meeting if required
- Participate in downtime maintenance testing, if required
Support the software toolchain environment on day-to-day work, including any possible applications tools issues, services, or workflow related issues and services.
Knowledge handover upon completion of assignment, if required.
Qualifications
- Work experience at least 2 years, administration of Git/Gerrit/Jenkins, and/or other open source tools, e.g. Artifactory etc.
- Experienced in Linux environments, comfortable in networking topics
- Scripting experience in Java, Python, is a plus.
- Fast learner and self-motivated in learning in new environment
- Strong analytical and problem solving skills
- Customer orientation
- Good team player and good communication skills
- English (written and spoken) is a must
Additional Information
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.
Procom’s areas of staffing expertise include
- Application Development
- Project Management
- Quality Assurance
- Business/Systems Analysis
- Datawarehouse & Business Intelligence
- Infrastructure & Network Services
- Risk Management & Compliance
- Business Continuity & Disaster Recovery
- Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
- Permanent Placement (Staff Augmentation)
- ICAP (Contractor Payroll)
- Flextrack (Vendor Management System)
About the Company
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
From Procom Services's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the 211899 / Technical Support Analyst job at Procom Services located?
This 211899 / Technical Support Analyst position at Procom Services is located in San Diego, CA (On-site). Always check Procom Services's application page for specific state eligibility or relocation policies.
What qualifications are required for 211899 / Technical Support Analyst at Procom Services?
For the 211899 / Technical Support Analyst role, Procom Services highlights 2+ years of relevant experience; experience with Git, Gerrit, Jenkins, Artifactory, Linux. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the 211899 / Technical Support Analyst position at Procom Services?
This listing links directly to Procom Services's SmartRecruiters application page. You can apply directly on Procom Services's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.