Procom Services
Government & Public SectorDirect SmartRecruiters career site

212955 Customer Support Engineer

Location
Hillsboro, OR · On-site
Job type
Contract
Level
Mid-level
Experience
4+ years
Education
Bachelor's degree
Listed
30 days ago

Skills & highlights for this role

  • IIS
  • Windows Server
  • SQL Server
  • bug triage

Also useful

  • C#.NET
  • App Fabric
  • scripting

About the role

Will work on global user support requests for the mission-critical MDO SCI Windows tool owned by this team. Responsibilities include being a first responder to customer issues, doing triage, effectively duplicating the issues and clearly communicating to developers. Also monitoring error and event logs for proactive support. Filing bugs in TFS/Rally as appropriate.

Restarting services, Server, database, etc. When not dealing with immediate issues, documenting existing application processes, support problems and resolutions in an FAQ and updating the Tools user manuals. Responsibilities include being a first responder to customer issues, doing triage, effectively duplicating the issues and clearly communicating to developers. Also monitoring error and event logs for proactive support.

Filing bugs in TFS/Rally as appropriate. Restarting services, Server, database, etc. When not dealing with immediate issues, documenting existing application processes, support problems and resolutions in an FAQ and updating the Tools user manuals.

Qualifications & Requirements

IIS Windows Server Webservices Windows Application Clustered Environment Excellent Communication Skills (writing/verbal) Ability and willingness to learn a new internal tool Ability to work well with a team Minimum 2-4 years college degree in relevant field Minimum 4-6 years relative hands on experience Preferred Skills: SQL Server C#.NET Script language App Fabric

Additional Information

PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.

About the Company

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.

Procom's areas of staffing expertise include: * Application Development * Project Management * Quality Assurance * Business/Systems Analysis * Datawarehouse & Business Intelligence * Infrastructure & Network Services * Risk Management & Compliance * Business Continuity & Disaster Recovery * Security & Privacy Specialties * Contract Staffing (Staff Augmentation) * Permanent Placement (Staff Augmentation) * ICAP (Contractor Payroll) * Flextrack (Vendor Management System)

Read the original posting

From Procom Services's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

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Common questions

Where is the 212955 Customer Support Engineer job at Procom Services located?

This 212955 Customer Support Engineer position at Procom Services is located in Hillsboro, OR (On-site). Always check Procom Services's application page for specific state eligibility or relocation policies.

What qualifications are required for 212955 Customer Support Engineer at Procom Services?

For the 212955 Customer Support Engineer role, Procom Services highlights 4+ years of relevant experience; a bachelor's degree; experience with IIS, Windows Server, SQL Server, bug triage. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the 212955 Customer Support Engineer position at Procom Services?

This listing links directly to Procom Services's SmartRecruiters application page. You can apply directly on Procom Services's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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