213019 Technical Support Analyst
- Location
- Plano, TX · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Listed
- 30 days ago
Skills & highlights for this role
- TCP/IP networking
- Linux administration
- SIEM technologies
Also useful
- Network+
- Security+
- MCSE
- SQL via CLI
About the role
Responsible for supporting our entire licensed customer base through a variety of mediums. Main
Responsibilities
Provide both reactive and proactive assistance to all external customers Troubleshoot and resolution of open incidents Troubleshoot/qualify incidents before escalating into Tier-II Record and document all issues related to the customers The creation of documented solutions for both internal and external support web-pages Strong working and theoretical understanding of the OSI Layer model Strong TCP/IP Networking skills Understanding of a wide variety of protocols, including SNMP, SMPT, WMI, SYSLOG, SSH, NTP, DHCP, DNS, CIFS, and NFS.
- Ability to work with SQL database via CLI Ability to read and understand command-line scripts.
- Proficiency in use of Linux operating systems.
- Understanding of and/or experience with SIEM technologies.
- Understanding of device hardware Familiarity with common auditing compliances, (e.g. PCI, SOX, HIPAA)
Qualifications & Requirements
Familiarity with cooperate network infrastructures Experience with one or more of Operating Systems (Linux, UNIX, Mac OS and Windows) A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required.
Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) At least two years of full time experience in customer care/customer support. Advanced writing and verbal communication skills Ability to multi-task and prioritize job requirements Strong personal organization skills Bachelor's degree preferred, but not required
Additional Information
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.
About the Company
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include: * Application Development * Project Management * Quality Assurance * Business/Systems Analysis * Datawarehouse & Business Intelligence * Infrastructure & Network Services * Risk Management & Compliance * Business Continuity & Disaster Recovery * Security & Privacy Specialties * Contract Staffing (Staff Augmentation) * Permanent Placement (Staff Augmentation) * ICAP (Contractor Payroll) * Flextrack (Vendor Management System)
From Procom Services's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this 213019 Technical Support Analyst role at Procom Services, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
- Lead Technical Support - POSStubHub · Atlanta, GA
- Application and Technical Support Specialist, Planning and Performance ManagementStrata Decision Technology · Chicago, IL
- Technical Support Representative - ACS/WorkstationsHp · Rio Rancho, NM · $24 – $34/hr
- Technical Implementation SpecialistMCCi · Remote (US)
- Integrations Specialist - Level IIePayPolicy · Austin, TX
- Technical Support EngineerHoxhunt · Minneapolis, MN
Common questions
Where is the 213019 Technical Support Analyst job at Procom Services located?
This 213019 Technical Support Analyst position at Procom Services is located in Plano, TX (On-site). Always check Procom Services's application page for specific state eligibility or relocation policies.
What qualifications are required for 213019 Technical Support Analyst at Procom Services?
For the 213019 Technical Support Analyst role, Procom Services highlights 2+ years of relevant experience; experience with TCP/IP networking, Linux administration, SIEM technologies. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the 213019 Technical Support Analyst position at Procom Services?
This listing links directly to Procom Services's SmartRecruiters application page. You can apply directly on Procom Services's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.