2nd Shift Soil Supervisor

About the role

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

Soil Supervisor

Lead and Grow with Us!

Novo

Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.

With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.

Novo

Health Services is seeking a hands-on Soil Supervisor to lead daily soil-side operations, driving performance across safety, quality, productivity, and employee engagement.

Working closely with the Shift Manager, this role is responsible for hiring, developing, and leading the soil team, enforcing company policies and standard operating procedures, managing the workstation piece-rate incentive program, and meeting production goals and delivery schedules while minimizing overtime and maintaining high quality standards.

The ideal candidate is an organized, analytical, and motivating leader who builds strong teams, communicates openly at every level, and is comfortable with a flexible schedule driven by changing production demands.

Key Responsibilities

Operations & Production

• Achieve production goals and delivery schedules while minimizing overtime and maintaining high quality standards
• Support oversight of plant operations, including production, delivery, and maintenance, to keep the soil area aligned with overall plant priorities
• Monitor key production and labor metrics using digital tools (e.g., spreadsheets) for streamlined reporting and analysis
• Contribute to the development and implementation of improved production systems
• Implement and monitor adherence to standard operating procedures to ensure consistency and efficiency
• Ensure the facility operates within the approved budget
• Maintain a thorough understanding of all production roles and responsibilities within the facility

Leadership & Team Development

• Conduct interviews, hiring, onboarding, and ongoing development of team members in coordination with Human Resources
• Perform annual performance appraisals for all direct reports, setting measurable goals and objectives
• Provide ongoing, documented feedback to team members to support performance and development
• Develop, cross-train, and mentor employees for advancement and promotion opportunities within the facility
• Continuously evaluate and improve hiring and retention practices to reduce turnover, aiming to meet or exceed industry standards as reported by TRSA
• Foster a positive employee relations environment through equitable treatment and open communication across all levels of staff
• Manage all employee terminations in compliance with company policies and with HR involvement

Employee Engagement & Incentives

• Develop and implement standard piece rates for each workstation, forming the foundation of the employee incentive program
• Ensure team members are regularly updated on performance levels and provided with coaching and support to meet expectations

Safety & Compliance

• Ensure compliance with OSHA and all safety regulations, leading initiatives that promote a culture of safety and support a goal of zero reportable accidents
• Maintain full compliance with all federal, state, and local laws, as well as company policies
• Administer and consistently enforce all company policies and procedures
• Comply with all established quality and safety protocols
• Ensure timely completion of all required plant training programs

Customer & Cross-Functional Collaboration

• Work collaboratively with Sales and Service teams to resolve customer issues promptly and effectively
• Interact with customers as required and participate in linen start-ups as needed
• Ensure seamless communication and coordination with the Shift Manager to support operational continuity

Administrative & Support Functions

• Complete additional tasks or special projects as assigned by the Shift Manager
• Be available to take after-hours calls as needed
• Perform other duties as assigned based on business and operational needs

Qualifications

Required

• 4-year college degree or the equivalent relevant experience
• 5-8 years of experience supervising others
• Proven high level of organization and analytical aptitude, with strong problem-solving abilities
• Strong interpersonal, communication, and motivational skills
• Demonstrated basic proficiency in reading, writing, and math
• Ability to track production and labor metrics using spreadsheets and other digital tools
• Working knowledge of OSHA and workplace safety practices, with the ability to enforce company policies consistently

Preferred

• Supervisory experience in a manufacturing environment
• 1-3 years of prior healthcare linen industry experience
• Experience developing or administering piece-rate or other employee incentive programs
• Familiarity with TRSA industry standards and benchmarks

Key Competencies

• Strong leadership presence with the ability to hire, develop, and hold a team accountable
• Organized, analytical approach to production and labor performance
• Sound problem-solving and decision-making skills
• Strong interpersonal, communication, and motivational skills across all levels of staff
• Fair, consistent enforcement of policies and procedures
• Commitment to safety, quality, and continuous improvement
• Adaptability to changing production demands and priorities

Physical & Work Environment Requirements

• Maintain regular and reliable attendance
• Ability to work a flexible schedule due to changing production level demands, including extended shifts and occasional weekends
• Availability to take after-hours calls as needed
• Ability to work in an industrial laundry environment that may include heat, humidity, noise, and prolonged standing or walking
• Ability to perform all essential job functions and meet performance standards, with or without reasonable accommodation

What we can offer you as a full-time associate

• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)