401k Operations Associate

The Role

As our 401(k) Operations Associate, you'll be the operational backbone behind Farther's retirement plan advisors and our Senior 401(k) Specialist. You will partner with our advisors to help them lead the relationships with plan sponsors, investment committees and participants. You'll also have a hand in building the processes that let Farther's 401(k) services scale as the business grows.

Your Impact

• Support advisors in delivering the ongoing service experience for their 401(k) plans.
• Prepare investment committee materials for advisors: fund scorecards and comparisons, fee benchmarking, participant enrollment, plan health and demographic data, and IPS reviews.
• Carry out follow-up from IC meetings:
• Track action items through to completion.
• Communicate approved fund and plan design changes to recordkeepers.
• Monitor implementation and confirm that changes were processed correctly.
• Coordinate platform capabilities with the advisor.
• Distribute and maintain required plan documents, including 408(b)(2) disclosures, Summary of Services, IPS and IC Charter. Keep accurate records of all plan documentation, communications and transactions.
• Work service issues with recordkeepers and TPAs to completion.
• Prepare quarterly advisory fee billing, reconcile it against platform balances, and follow up on discrepancies.
• Support advisors and the Senior 401(k) Specialist with prospect analysis, including fee benchmarking, fund scorecards, and proposal materials.
• Support onboarding by tracking Retirement Plan Service Agreements and Form ADV, submitting platform documents, and setting up billing.
• Manage the internal logistics of moving plans onto the Farther platform.
• Co-craft workflows, checklists, templates, and timelines with advisors and the Senior 401(k) Specialist.

The Ideal Match

• 4+ years in financial services, including 3+ years of hands-on retirement plan servicing at a recordkeeper, TPA or retirement plan-focused RIA.
• Direct experience with at least two major recordkeeping platforms (e.g., Fidelity, Empower, Schwab, Ascensus, Voya, etc.) and their sponsor and advisor portals.
• Working knowledge of plan operations: contribution processing, distributions and loans, fund changes and mapping, fee disclosures, and the annual compliance and testing calendar.
• Familiarity with common ERISA/fiduciary issues retirement plans encounter, e.g., fiduciary status determination, non-discrimination testing failures, etc.
• Strong Excel skills and comfort working in a CRM (HubSpot preferred).
• Clear, professional written communication with sponsors, vendors, and advisors.

Bonus Points

• Experience with RPAG (strongly preferred) or Fi360.
• CRPS, QKA, CPFA or another retirement plan designation (preferred, not required).
• Experience with advisory fee billing and reconciliation.
• Background supporting participant education or financial wellness programs.
• A track record of supporting multiple advisors
• Experience in a growing firm or startup environment.