Access and Visitation Coordinator

About the role

• Agency
• Administrative Office of the Courts
• Division
• DEPUTY DIRECTOR'S OFFICE
• Job Classification Title
• Access and Visitation Coordinator (S)
• Position Number
• 65003909
• Grade
• 30013271

Salary Range

$38,763.00 - $41,200.00

*This position is time-limited, grant funded, full-time*

Full benefits and parking stipend are available

*Funding for this position will end on September 30, 2027*

The Access and Visitation (A&V) coordinator works directly with non-custodial parents to remove barriers that prevent them from visiting with their children. The A&V coordinator assists non-custodial parents with locating and accessing community resources and services to help them increase the amount of time spent with their children.

Knowledge Skills and Abilities/Management Preferences

Duties and responsibilities include, but are not limited to, the following:

• Provide parent education classes and resources to help divorcing or separating parents become aware of the needs of their children during and after the separation process.
• Receive and respond to questions via phone and email from parents in counties that do not have a staff coordinator on site.
• Provide 1:1 assessment in person, via WebEx, or phone to provide information about increasing parenting time.
• Connect parent with available local resources.
• Accept and actively seek referrals from child support enforcement court, family court judges, child support enforcement agents, attorneys, human service providers, and other sources.
• Perform individual case management which includes reporting statistics monthly for all clients who receive services.
• Develop and maintain an active presence in the community to inform the public, social service agencies, and organizations about the services offered to parents by the Access and Visitation program.
• Identify needed services that are not offered in the community and work with local agencies and organizations to seek funding and implement these additional services.

Knowledge, Skills and Abilities / Competencies

Knowledge of: NC court processes, particularly family and child support courts; available community resources, and child and family dynamics.

Skills in: interviewing to obtain information in person or by telephone; conducting individual and multi-part consultations; case management; building and maintaining community partnerships; public speaking; resource development; and MS Word, Excel, and Outlook.

Ability to: communicate effectively orally and in writing; giving presentations; establish a rapport with clients and colleagues; multi-task; problem solve; develop new products and groups to accomplish program goals; and work with various organizations and committees to accomplish program objectives.

Supplemental and Contact Information

Instructions

• Applicants must complete an on-line application by clicking the above APPLY link. Mailed or faxed applications will not be accepted.
• Before applying, please read the Online Employment Application Guide for instructions on creating your profile and applying for specific postings.
• It is important your application includes all of your relevant education and work experience and that you answer all questions associated with the application to receive proper credit. Resumes are not accepted in lieu of fully completed applications.

• *NOTE* Many job postings require certain documents be attached to an application.
• Verify your application is complete and uploaded documents are attached to your application before submitting it.
• Applications may not be altered after they have been submitted.

All NC Judicial Branch agencies are Equal Opportunity Employers.

• Dominikii Coleman
• NC Administrative Office of the Courts
• Human Resources Division

Minimum Education and Experience

• Some state job postings say you can qualify by an "equivalent combination of education and experience."
• If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
• See the Education and Experience Equivalency Guide for details.

Graduation from a four-year college or university with a degree in a human services field such as psychology, social work, sociology, counseling, or criminal justice and one (1) year of experience in a human services field or the court system; or an associate's degree in a human services field plus three (3) years of equivalent experience; or an equivalent combination of training and experience.

Management prefers a candidate with general knowledge of the court system, specifically, family court processes and procedures. Proficiency in Microsoft Office applications is also preferred.