Account Associate - Richmond VA CEC
- Pay
- $20 – $30 per hour
- Location
- Richmond, VA · On-site
- Job type
- Full-time
- Level
- Mid-level
- Education
- High school diploma or equivalent
- Listed
- 18 days ago
Skills & highlights for this role
- High School Diploma or GED
- Knowledge of Windows and Microsoft Office (Word, Excel, PowerPoint)
- Basic proficiency with email, chat systems, online forms, and cloud-based tools
Also useful
- Customer relationship management
- Proactive problem solving
Responsibilities
- Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction.
- Provide proactive and timely resolutions for customer inquiries and concerns.
- Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions.
- Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
- Meet department productivity and quality standards.
- Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.
Pay and benefits
Position High School Diploma/GED (Required) Knowledge of Windows (Microsoft Word, Excel, and PowerPoint) Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams, etc.). At T-Mobile, we don't have a corporate ladder - it's more like a jungle gym of possibilities!
We're committed to helping our employees grow in their careers, and we believe in providing a great learning environment to help you succeed. Our Account Care Team works collaboratively to ensure our Account Associates have the tools and resources they need to excel. Join the T-Mobile Talent Community today to learn more about how we can help you achieve your career goals!
Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Hourly Base Pay: $20.00, plus opportunity to earn up to a total of $750 while completing training milestones. When starting with T-Mobile, Account Associates receive on-the-job training and can earn up to a total of $750. Once completed, Account Associates promote to the Account Expert role and become eligible for an annualized incentive target of $4,400/year. Actual incentives vary based on performance and full-time status.
All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when eligible.
We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities!
We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
About T-Mobile
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
That's how we're UNSTOPPABLE for our employees! HERE'S YOUR SIGNAL. IT'S BETTER OVER HERE. At T-Mobile, we love our customers-and we empower you to create meaningful connections that last. As part of Account Care, you'll focus on inbound calls, allowing you to own relationships, solve problems proactively, and make an impact.
We pioneered this approach because we believe customers deserve a better experience led by empowered individuals who take ownership. And it makes us happy to work together this way, too. CAREERS, NOT JOBS Start your career at $20/hour - and earn up to $30/hour in your first year with our clearly defined growth path. This isn't just a job - it's the first step in a long-term career.
As an Account Associate, you'll be part of a team of champions who show up daily with purpose, resilience, and an aim to grow. You'll receive hands-on training, real-time feedback, and the support you need to succeed. Your pay increases are tied to performance milestones, so you're always in control of your next step.
We also offer qualifying Experts a hybrid work schedule after just 60 days post-training graduation, providing flexibility while ensuring continued development in a team-focused environment. To qualify, Experts must achieve performance and attendance goals.
Equal opportunity and legal notices
At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No):No DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No T-Mobile Equal Employment Opportunity T-Mobile USA, Inc. is an Equal Opportunity Employer.
All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling. T-Mobile USA, Inc. is an Equal Opportunity Employer.
All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling.
From T-Mobile's careers page, first listed on Rolev.ai on October 23, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Account Associate - Richmond VA CEC role at T-Mobile?
The Account Associate - Richmond VA CEC posting at T-Mobile states compensation of $20 – $30 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on T-Mobile's official career site.
Where is the Account Associate - Richmond VA CEC job at T-Mobile located?
This Account Associate - Richmond VA CEC position at T-Mobile is located in Richmond, VA (On-site). Always check T-Mobile's application page for specific state eligibility or relocation policies.
What qualifications are required for Account Associate - Richmond VA CEC at T-Mobile?
For the Account Associate - Richmond VA CEC role, T-Mobile highlights a high school diploma or equivalent; experience with High School Diploma or GED, Knowledge of Windows and Microsoft Office (Word, Excel, PowerPoint), Basic proficiency with email, chat systems, online forms, and cloud-based tools. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Account Associate - Richmond VA CEC position at T-Mobile?
This listing links directly to T-Mobile's Workday application page. You can apply directly on T-Mobile's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.