Account Coordinator

About the role

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We're creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another's success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you're starting out or leveling up, you'll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Position Overview

The Account Coordinator plays a crucial role in our dynamic team, providing essential administrative support under the guidance of an Account Manager in the employee benefits insurance sector. As an Account Coordinator, you will be responsible for managing administrative tasks related to ID cards, census data, carrier relations, and claims support. This position is ideal for detail-oriented individuals with strong organizational skills and a commitment to delivering exceptional service.

Principal Duties and Responsibilities

• ID Card Management:
• Generate and manage employee ID cards, ensuring accuracy and timely distribution.
• Collaborate with carriers to address ID card-related inquiries and discrepancies.
• Census Data Administration:
• Assist in the collection, organization, and maintenance of client census data.
• Work closely with Account Managers to ensure accuracy and completeness in census data reporting.
• Carrier Relations Support:
• Facilitate communication between clients and insurance carriers.
• Assist in resolving administrative issues, inquiries, and coordination with carriers.
• Claims Support:
• Provide administrative support in the claims process, ensuring accurate and efficient handling of claims-related documentation.
• Collaborate with carriers to address inquiries and facilitate timely claims resolution.
• Client Interaction:
• Serve as a responsive point of contact for clients on administrative matters.
• Coordinate with Account Managers to address client needs and concerns.
• Documentation and Record Keeping:
• Maintain organized and accurate records of ID cards, census data, carrier communications, and claims-related documentation.
• Team Collaboration:
• Work collaboratively with Account Managers and other team members to ensure a cohesive and streamlined workflow.
• Assist in team initiatives and projects as needed.

Qualifications

• Proven administrative experience, preferably in the employee benefits insurance industry.
• Strong organizational and multitasking skills.
• Detail-oriented with a focus on accuracy in administrative tasks.
• Excellent communication and interpersonal skills.
• Proficiency in MS Excel, Word, and Outlook.
• Ability to work collaboratively in a team-oriented environment.

Education and Experience

• High school diploma or equivalent.
• Previous experience in a customer service or administrative role is desirable.

Licensing: Possession of a current TX Life, Health & Accident license is required.

What we offer you

• We invest in your growth.
• HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career.
• Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.