Account Coordinator (LGM Buffalo)

Legends Global Merchandise

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise (LGM) provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories.

For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand. Different guests want different things, and we are here to build and provide a tailored retail experience.

LGM purchased ADPRO Sports in July 2023. ADPRO Sports, a subsidiary of Legends Global Merchandise, is a prominent leader in the branded merchandise market, known for our commitment to excellence and innovation. With a growing global footprint, we continue to push boundaries and challenge the status quo. We are looking for a skilled Coordinator-Promotional & Branded Merchandise to join our team and contribute to our mission of delivering superior products/services while maintaining the highest levels of integrity and accountability.

The Role

The Account Coordinator is responsible for executing orders to ensure the customer experience is as smooth as possible to aid in business growth and retention. The Account Coordinator oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction.

Essential Functions

• The Account Coordinator plays a vital role in the Company.
• Other duties may be assigned to meet business needs.
• The essential duties and responsibilities of the position include:

• Quotes product based on customer specifications
• Orders product based on customer requests
• Completes art sheets required prior to an item being prepared for production
• Inputs customer orders into invoicing system
• Reviews customer billing and invoicing prior to it being submitted to the customer
• Reviews and updates quarterly WIP reports and submit to Vice President of Sales
• Provides customer support regarding orders, returns, shortages, damages, and back ordered products
• Processes customer credits in the invoice system
• Supports outside sales Representatives and their customers
• Reconciles vendor invoices with customer invoices
• Meets with customers to determine their needs and advise them on how ADPRO can help meet those needs
• Checks in and receives products from vendors when time sensitive
• Files customer order documentation
• Attends outside sponsorship events and company sales

Qualifications

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills and Abilities

• Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work with internal and external clients
• Sound organizational, records management, time management skills, and attention to detail
• The ability to effectively prioritize responsibilities, meet assigned deadlines, and manage the related stress

Education and Experience

• A bachelor’s degree
• A minimum of one year of experience in a similar position, or
• An equivalent combination of education and experience
• Proficient in Microsoft Office products, invoicing systems, online vendor sites

Compensation

Competitive Pay of $22.00 - $26.00 per hour commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location: LGM Buffalo - Buffalo, NY