Account Executive (Logistics Coordinator)

About the role

Today's logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role

The Account Executives (Logistics Coordinator) report to a Senior/National Account Manager and support the growth of existing accounts by leveraging Spot's services and freight solutions to nurture relationships and build lasting partnerships. This role requires great communication skills, an energetic personality, and a strong work ethic. Account Executives are responsible for communication, quoting, developing, operating, maintaining, and growing their assigned accounts.

Responsibilities

• Manage client operational relationships and day-to-day operations between customer and the Company by ensuring customer satisfaction, addressing customer inquiries, and developing and executing problem resolution.
• Serve as a direct avenue of clear communication for clients and prospective clients by developing, operating, maintaining, and growing assigned accounts.
• Review and identify new opportunities with the client, coordinating with the National Account Director to determine the appropriate approach for each designated customer.
• Ensure consistent operations and load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Account Management, Carrier Services and Logistics.

Qualifications

• Bachelor's degree preferred, previous sales or customer service experience desirable.
• 3rd Party Logistics industry experience REQUIRED. (6 months to 1+ years)
• Proven track record of successful customer support.

Skills

• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong negotiation skills - persuasiveness, aggressiveness, confidence, resilient
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution.

Additional Information

• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
• Onsite 5 days a week - Tampa, Florida

#LI-MH1

• Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals.
• You can reach your true potential through the unlimited opportunities we offer.
• When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards.
• You'll also be a key component to the success of an industry leader.
• At Spot, we've never lost the entrepreneurial spirit that provides the foundation for our success.