Account Executive Sales | Sky View Observatory

Legends Global and Sky View Observatory

Legends Global operates Sky View Observatory (“SVO”), an innovative guest experience on the 73rd floor of the Columbia Center located in Downtown Seattle. Breathtaking 360-degree panoramic views include Mt. Rainier, Bellevue, the Cascade Mountains, Mt. Baker, Elliott Bay, the Olympic Mountains, the Space Needle and much more.

The Role

The Sales Account Executive is responsible for building, maintaining and growing partner relationships with key segments within the travel trade industry including FITs, concierges, and tour operators. Sales Account Executive will leverage partner relationships to maximize volume and revenue in addition to increasing marketing visibility for the overall SVO brand within the contracted B2B and B2C channels. The Sales Account Executive is also responsible for sourcing and selling ticket packages to designated Group Sales clients within the public and/or tourism space on a year-round basis.

This position will be prospected through a highly proactive approach including outbound calls and face-to-face appointments. This includes upselling new and existing products to improve the client experience and cultivating referrals and leads.

Essential Duties and Responsibilities

• Achieve monthly & yearly ticket and revenue targets set forth by management
• Provide superior service to current clients, partners, and prospects, including managing the booking process from lead generation to reservation, invoicing, payment and ticket fulfillment
• Generating new sales leads through self-prospecting, current client networks, and other company provided resources
• Oversee Sky View’s FIT/OTA, concierge and tour operator programs and identify areas to grow each segment
• Manage and expand Skyview’s network of resellers and ensure strong presence within travel trade
• Oversee Skyview’s relationship with the local hotel sector to drive additional volume and revenue through this channel
• Oversee Skyview’s relationship with local, domestic, and international tour operators to maximize volume
• Maintain up-to-date client communication within the internal CRM (Salesforce)
• Foster a consistent dialogue and maintain alignment with Legends Global Attractions corporate support to leverage the attractions portfolio where relevant and support the development of best practice
• Retain and grow business through consistent communication by phone, face-to-face/virtual meetings, and e-mail
• Assist with Marketing campaigns as needed, related to our partnerships.

Qualifications

• Possession of problem-solving capabilities to address and resolve issues. When necessary, must be an effective negotiator, comfortable in both complex negotiations as well as sophisticated business situations
• Strong communication and interpersonal skills — diplomatic, tactful, customer-focused with professional phone manner and ability to interact with a variety of clients
• Ability to work flexible hours, as well as nights, weekends, holidays as required
• Experience with Salesforce is a plus
• Bilingual a plus

Education And/or Experience

• Bachelor’s degree required, preferably in marketing, sales, sponsorship, communications, business or related field

Skills and Abilities

• Proven track record of meeting or exceeding sales goals.
• Excellent communication, negotiation, and relationship building skills.
• Strong organizational skills and ability to manage multiple accounts simultaneously.
• Proficiency in CRM systems (Salesforce preferred) and Microsoft Office.
• Willingness to work evenings, weekends, or holidays as needed.
• Practice safe work habits, follow all safety policies and procedures and regulations, company-wide safety training and any additional job specific safety training.
• Ability to proactively prioritize, manage and complete multiple projects simultaneously within time constraints and with strong attention to detail

Compensation

Competitive hourly pay of $29.00 plus commission potential, commensurate with experience and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location: On Site at Sky View Observatory (Seattle, WA)