Account Manager, ArtBot

About the role

• Agency: Critical Mass
• Job Function: Account Management and Growth
• Job Subfunction: Account Management

About the role

ArtBot sits at the intersection of creative, media, and technology, where your work directly shapes client success and the future of content delivery. We specialize in data-driven, personalized creative across digital channels, helping clients realize the full value of Dynamic Creative Optimization (DCO).

ArtBot is a next-generation content orchestration platform, combining creative and performance engineering with AI-driven technology to unlock automation and performance at scale.

About the role

The Account Manager drives and manages the entire end-to-end Dynamic Creative Optimization (DCO) process in line with a client's scope, working closely with specialist teams to deliver high-quality work across a multitude of projects in a fast-paced and growing environment.

There are four key objectives fundamental to success in this role

• Relationships - Growing and maintaining key client and agency relationships across your clients
• Strategy - Ensuring the value of ArtBot's DCO offering is continually pushed forward and developed
• Collaboration - Driving collaboration within the team by challenging and motivating its members
• Delivery - Managing ArtBot's service and output in relation to profitability and growth opportunities

What you'll do

• Support an assigned client roster, maintain trusted agency and client relationships across a variety of verticals (with a strong presence in automotive).
• Manages end-to-end DCO campaigns, ensuring seamless, timely, and high-quality project delivery from concept to completion
• Analyze campaign performance data, identify optimization opportunities, and provide clients with actionable insights
• Collaborate closely with internal teams -including activation, strategy, development, and design-to translate client needs into clear, actionable deliverables
• Submit and manage workflow through internal ticketing systems (Hive), ensuring tasks are resourced and tracked effectively
• Oversee and uphold rigorous quality assurance standards, ensuring all deliverables meet client expectations and ArtBot's high standards
• Participate in account financial management, including monitoring billing, securing POs, and identifying upsell or cross-sell opportunities

What you've got

• Proven experience (1-3 years) in Client Success OR Project Management role within digital media or adtech environments
• Strong understanding of digital media landscapes and technical campaign launches, or media planning/activation experience
• Excellent communication and relationship management skills, both internally and externally
• Analytical skills with the ability to interpret data, use pivot tables, and identify optimization opportunities
• Knowledge of a d operations and trafficking, including technical campaign set-up across Display, Social, Video, Search, and DOOH
• Solid communication and stakeholder management skills, with confidence presenting in client and agency meetings as needed
• Exceptional attention to detail and organizational skills, ensuring accuracy and confidence in all deliverables
• A collaborative, proactive approach and comfort working cross-functionally with diverse teams.

Additional information

Extra Bonus Points For per exposure to DCO (Dynamic Creative Optimization) including campaign delivery from concept through to post-campaign analysis $75,000-85,000

To the extent permissible by local law, Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

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