Account Manager

Job Responsibilities

• Provide leadership and general management of Account Coordinators/Project Administrators including quality performance monitoring, improving processes, and development of employees
• Develop, manage, and implement operational process and procedure improvements to decrease costs and increase profitability
• Work with Operations Management Team to monitor operating budgets and action plans to meet those objectives
• Collaborate with internal departments for assurance National Account Customer needs are fulfilled - ensuring the team is communicating consistently with customers to keep them informed of all work orders
• Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans
• Develop relationships with our National Account Customers, seek feedback and provide updates, ensure their problems are resolved timely, and conduct follow-up tasks as needed
• Other responsibilities as assigned

Job Qualifications

• Bachelor's degree and 2-3 years of direct management / peer management experience preferred; will consider an equivalent combination of education and experience.
• Must have proven experience in a fast-paced environment, juggling a lot of responsibility, with attention to detail and strong organizational skills
• Previous analytical experience identifying trends in key performance indicators and recommending solutions on a national scale
• Prefer experience in the Service Industry where there was a focus on service, sales and cost control
• Proficiency in Excel, Word, Access and Outlook a must

What We Offer

• Comprehensive medical, dental, and vision coverage - available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.