Account Manager

About the role

Direct Supply is building the future of healthcare technology with industry-leading products, solutions, and platforms to help improve the lives of millions of seniors and those who care for them.

The Account Manager position drives revenue and margin growth across a defined territory of Senior Living customers through proactive, consultative inside sales. This role builds customer relationships, expands recurring supply sales and capital equipment opportunities, and delivers solutions that meet customer needs and support business goals.

As part of an integrated sales team, you'll partner with Capital Sales Consultants and internal teams to align account strategies and deliver a coordinated customer experience. Success in this role requires consistent sales performance, proactive customer engagement, and effective use of technology and data to drive growth and productivity.

What You'll Do and Impact

• Own and grow a defined territory of Senior Living customers, driving revenue and margin performance across supply and capital equipment sales.
• Build trusted customer relationships through phone, email, and digital engagement to understand needs and expand business opportunities.
• Execute proactive outbound sales activities to generate leads, advance opportunities, and achieve sales targets.
• Develop and execute account plans using customer insights and sales data to prioritize growth opportunities.
• Manage sales pipelines and customer activities in CRM systems to maintain accurate forecasts and ensure consistent follow-through.
• Leverage AI-enabled insights, analytics, and digital sales tools to identify opportunities and improve selling efficiency.
• Partner with Capital Sales Consultants to coordinate sales opportunities and deliver solutions aligned with customer needs.
• Apply knowledge of Senior Living operations, purchasing patterns, and product solutions to provide relevant recommendations.
• Collaborate with internal teams to resolve customer needs and deliver a consistent customer experience.
• Monitor territory performance to identify gaps, adjust selling strategies, and achieve revenue and margin goals.

What You'll Bring

• Bachelor's degree or equivalent relevant experience.
• Demonstrated success in a customer-facing sales or account management role, consistently achieving sales performance targets.
• Experience generating leads, managing sales pipelines, and converting opportunities through proactive outreach and consultative selling.
• Proficiency with CRM systems, sales analytics, and digital tools to manage customer relationships and sales opportunities.
• Ability to apply AI-enabled sales tools and data insights to improve productivity and selling effectiveness.
• Ability to build customer relationships, understand business needs, and communicate solutions effectively across multiple channels.
• Strong organizational and account planning skills, with the ability to prioritize opportunities and manage competing demands.
• Ability to quickly learn and apply new technologies, sales processes, and product knowledge.

• Job to be performed in the location listed. Generous benefit package available.
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