Account Manager

About the role

The Account Manager at Enavate will be instrumental in driving existing account growth within a given vertical (e.g., Professional Services, Manufacturing + Distribution). The Account Manager will be responsible for developing long-term, value-added relationships with existing clients.

They will focus on nurturing key relationships, understanding core business drivers and identifying opportunities to improve / upgrade their Microsoft ecosystem (e.g., Microsoft Dynamics, Business Central, and Azure). Account Managers will drive increases in client spend and satisfaction and manage the development and execution of incremental sales opportunities, projects, and renewals.

They will also own renewals and conduct ongoing discovery with clients, identifying expansion opportunities and navigating relationship management, solutioning, negotiations, and contracting.

Reports to: Sales Leader

Travel: up to 50%

Location: This role is available in multiple locations. Depending on your location, different work environments are supported: In-office in Tampa, FL and Fargo, ND, or Remote across the rest of the U.S.

Key Responsibilities

• Client Satisfaction: Own increases in client satisfaction within designated market vertical among mid-market accounts, ensuring projects are delivered well and achieve intended results
• Ongoing Client Support: Stay abreast of client needs, anticipating any challenges and proactively proposing relevant offerings to ensure ongoing engagement
• Sales Attainment: Craft and implement an annuals sales strategy to drive increases in client spend. Lead the existing account sales process including conducting ongoing discovery, advocating for solutions and projects that fit client's long-term roadmap, and closing deals

Additional Responsibilities

• Inform Go To Market Strategy: Capture key success factors, best practices, and challenges and relay back to Marketing, Product, and Delivery functions to improve Enavate's overall approach
• Market Awareness: Stay informed on industry trends and evolving client needs within given vertical to improve engagement and satisfaction
• Client Service: Conduct credible and engaging quarterly business reviews (QBRs) with clients, including executive-level attendees, to track adoption, satisfaction, and long-term roadmaps
• Project Management: Leverage and improve upon best practices in QBRs, developing proposals, navigating client's buying process, and coordinating internal resources & stakeholders across an often iterative sales process

Here's What It Takes to Be Successful in This Role

• Experience: Demonstrated success in account management with a focus on SaaS or partner sales through increases in total customer spend via cross-sell or upsell. Experience managing mid-market ($25M - $500M in total revenue) businesses is preferred
• Industry Knowledge: Deep understanding of ERP and CRM solutions, preferably within the Professional Services or Manufacturing + Distribution verticals, with a solid grasp of the Microsoft ecosystem
• Strategic Thinker: Ability to develop and execute strategic plans that drive results, with a focus on both client satisfaction and revenue growth
• Action Orientation: Demonstrated persistence generating cross-sell and upsell opportunities to existing clients, identifying and owning all post-close sales opportunities
• Communication Skills: Excellent interpersonal and communication skills, capable of building relationships with clients and stakeholders at all levels

What We Offer

At Enavate, we're committed to providing a supportive and rewarding environment that empowers you to thrive both professionally and personally. Here's a glimpse of the benefits and perks you'll enjoy as part of our team:

• Health and Wellness

We offer competitive health insurance, wellness programs, and mental health resources to support your well-being, both physically and mentally.

• Flexible Work Arrangements

We believe in work-life balance, which is why we offer flexible working hours and, where applicable, remote work options to help you manage both your professional responsibilities and personal needs.

• Professional Development

Your growth matters to us! We provide access to a range of training programs, workshops, and reimbursement for certifications and courses, helping you continuously expand your skills and advance your career.

• Generous Time Off

Take the time you need to recharge with unlimited paid time off (PTO), which covers vacation, sick leave, holidays, and personal days. We support you in maintaining a healthy work-life balance, so you can perform at your best.

• Team Member Recognition

We appreciate and celebrate the hard work and achievements of our team. Our team member recognition programs are designed to acknowledge your contributions and ensure you feel valued at every step of your journey with us.

For more details about the benefits available in your region, check out the following links:

• USA Benefits Guide
• Europe Benefits Guide
• Canada Benefits Guide

Work Structure & Collaboration

• At Enavate, we embrace flexibility in how we work, but we also believe that collaboration is key to our success. Our office locations in Tampa, FL, Fargo, ND, and Kyiv, Ukraine are central to our culture and provide a hub for team interaction and innovation.
• All North American new hires are onboarded in person at our Tampa office. Onboarding typically lasts 3 days, depending on the role, and provides a dedicated opportunity to connect with your leader, teammates, and our company culture.

Our Hiring Process

At Enavate, we take a thoughtful approach to hiring that ensures a great fit for both you and us. Our process includes:

• Intro Call - A brief conversation to get to know you, discuss your background, and determine if there's a mutual fit.
• Predictive Index Assessment - We use the Predictive Index to understand your natural strengths and how they align with the role and our team dynamics.
• Interviews - A combination of technical and cultural interviews, focused on your expertise, problem-solving abilities, and alignment with our core values.
• Debrief - Our team will come together to discuss your fit for the role and next steps.
• Offer - If all goes well, we'll extend an offer and welcome you to the team!

We aim to provide you with a clear understanding of your fit with Enavate, and we want to ensure you feel confident in your decision to join us.