Account Manager

Position Summary

As an Account Manager, you are a project manager responsible for keeping assigned projects and workstreams organized, aligned, and moving forward from brief through delivery. You bring structure, clarity, and momentum to the work, translating direction into actionable plans, coordinating cross-functional teams, and ensuring deliverables, timelines, and responsibilities remain on track.

You work closely with Account and Operational Leadership to support the successful execution of client programs, serving as a central point of coordination across internal teams and, when appropriate, client stakeholders. You anticipate needs, track progress, identify risks, and help teams stay focused on priorities and next steps, ensuring work moves efficiently and meets both client expectations and agency standards.

Essential Duties & Responsibilities

Project & Cross-Functional Management

• Manage day-to-day project workflows across assigned projects and workstreams, ensuring timelines, deliverables, and responsibilities remain organized and on track.
• Translate client briefs and project direction into detailed workplans, timelines, trackers, and clear action items in partnership with project and account leads.
• Coordinate cross-functional teams across Strategy, Creative, Production, Experiential, Social, and other disciplines to maintain alignment on priorities, milestones, and dependencies.
• Organize and facilitate project status meetings, internal check-ins, and working sessions, ensuring clear agendas, documentation, action items, and follow-through.
• Maintain visibility across project workstreams, tracking progress and proactively following up with teams to ensure deadlines and commitments are met.
• Support the coordination of creative development, reviews, feedback cycles, approvals, and final deliverables.
• Identify potential delays, resource gaps, or workflow challenges early, flagging risks and recommending solutions to project and account leads.
• Adapt to shifting priorities and evolving project needs, helping teams maintain organization and momentum throughout execution.

Client Partnership & Communication

• Support day-to-day client communication across assigned projects, ensuring timely updates, responsiveness, and clear follow-through.
• Develop a working understanding of the client's business, objectives, and broader marketing initiatives to provide context for project coordination.
• Help translate client feedback and requests into clear action items and next steps for internal teams.
• Prepare project status updates, timelines, and materials that provide clients and internal stakeholders with visibility into progress and upcoming milestones.
• Participate in client meetings and project discussions as appropriate, supporting clear communication and alignment on deliverables.
• Maintain close communication with Account Leadership to ensure project activity reflects client priorities and expectations.
• Anticipate information needs and proactively surface questions, decisions, or potential challenges that require leadership input.

Partner & Vendor Coordination

• Support coordination with external partners including teams, leagues, talent, properties, agencies, and vendors to ensure deliverables and timelines remain aligned.
• Track partnership commitments, approval requirements, and key dependencies, ensuring relevant teams have the information needed to execute.
• Facilitate communication and follow-through across internal and external stakeholders to support efficient project delivery.
• Maintain organized documentation of partner deliverables, approvals, and project requirements.
• Build familiarity with the broader sports, entertainment, and cultural landscape to better understand the context of client projects.

Financial & Operational Support

• Support the development of project scopes, staffing plans, budgets, and timelines by gathering information, organizing inputs, and preparing documentation for leadership review.
• Track project financials, including agency time, hard costs, budget updates, and reconciliation inputs, maintaining accurate and timely records.
• Monitor project activity against approved scopes and flag changes in deliverables, timing, or resource requirements that may have financial implications.
• Assist with financial reporting, forecasting updates, and reconciliation processes in partnership with Account Leadership, Operations, Production and Finance.
• Coordinate with Production and other executional teams to ensure project plans reflect resource requirements, production schedules, and delivery needs.
• Maintain project management tools, trackers, documentation, and approval processes to support operational visibility and accountability.
• Reinforce agency processes and best practices, identifying opportunities to improve efficiency and reduce unnecessary complexity.

Team & Cross-Functional Collaboration

• Serve as a dependable point of coordination across project teams, ensuring responsibilities, deadlines, and next steps are clearly communicated.
• Support junior team members in developing strong organizational habits, communication practices, and project management skills.
• Foster collaboration across Account, Strategy, Creative, Production, Experiential, Social, and other disciplines.
• Demonstrate proactive problem-solving, adaptability, accountability, and a willingness to step in where needed to keep projects moving.
• Contribute to a positive, collaborative team environment grounded in organization, responsiveness, and shared accountability.

Minimum Qualifications

• 3-6 years of experience in a creative agency, sponsorship marketing, experiential marketing, integrated brand marketing, project management, or related environment.
• Experience coordinating integrated projects or campaign workstreams from brief through delivery.
• Demonstrated ability to manage timelines, deliverables, project documentation, and cross-functional workflows.
• Experience supporting client communication and coordinating across internal and external stakeholders.
• Exposure to project scopes, budgets, staffing plans, and financial tracking.
• Experience working across Creative, Strategy, Production, Experiential, Social, or related disciplines.
• Experience coordinating external partners such as teams, leagues, talent, properties, agencies, or vendors preferred.
• Experience delegating tasks to or mentoring junior team members.
• Proficiency in Google Workspace and familiarity with project management and collaboration platforms.
• Familiarity with AI-powered productivity tools (e.g., ChatGPT, Gemini, Notion AI, etc.) and an interest in leveraging emerging technologies to improve workflow efficiency and insight generation.

Preferred Qualifications

• Experience directly managing timelines and deliverables across creative and production workflows.
• Exposure to sponsorship strategy, partnership activation, or integrated campaign delivery.
• Passion for culture, innovation, and helping brands show up meaningfully in the world.

Knowledge, Skills, & Abilities

• Strong project management and organizational skills with the ability to coordinate multiple projects, workstreams, and deliverables simultaneously.
• Excellent attention to detail and follow-through, ensuring project information, timelines, and documentation remain accurate and up to date.
• Ability to translate direction into clear plans, action items, responsibilities, and next steps.
• Strong written and verbal communication skills, with confidence coordinating across internal teams and client stakeholders.
• Proactive problem-solver who anticipates needs, identifies risks early, and knows when to escalate.
• Ability to manage competing priorities and maintain organization in fast-paced, evolving environments.
• Working understanding of integrated marketing workflows across Creative, Strategy, Production, Experiential, Social, and related disciplines.
• Developing financial literacy across scopes, staffing, budgets, agency time, hard costs, and reconciliation.
• Collaborative mindset with the ability to build strong working relationships across teams and disciplines.
• Strong sense of accountability and ownership for project organization, communication, and follow-through.
• Curiosity about sports, entertainment, music, technology, culture, and how brands connect with audiences.
• Comfortable using project management and collaboration tools to create transparency, efficiency, and accountability.

Pay and benefits

The pay range for this position is 82,000 - 95,000 per year. The position is also eligible for benefits and a discretionary bonus.

Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.

Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria.