Account Manager

About the role

We're looking for an experienced Account Manager with a strong background in payments to join our growing team at Thredd.

You'll work with key clients across the US helping them succeed while playing a pivotal role in growing our business and shaping the future of payments.

If you're passionate about building strong client relationships, driving commercial growth and uncovering new opportunities in the evolving payments landscape, this is your chance to make a real impact.

What you'll do as an Account Manager

• Own and grow a portfolio of clients across the US, building trusted relationships with key stakeholders and senior decision makers
• Develop account plans to understand client objectives, identify growth opportunities and strengthen long-term partnerships
• Drive commercial growth through cross-selling, upselling and identifying opportunities to expand existing client relationships.
• Lead regular client business reviews, analysing performance metrics and analysing trends to identify opportunities and deliver value.
• Manage contract renewals, pricing discussions and commercial negotiations to maximise revenue and client retention.
• Collaborate with Product, Technology, Operations and Implementations teams to deliver effective solutions and resolve complex client challenges.
• Represent the voice of the client internally, advocating for their needs and influencing product development and roadmap priorities.
• Use payments industry knowledge and market insights to anticipate client needs, identify risks and recommend opportunities for growth.
• Monitor transaction volumes, account performance and market trends to identify risks, growth opportunities and areas for improvement.
• Proactively manage client expectations, resolve sensitive issues and ensure a consistently high standard of client service.
• Develop a deep understanding of clients' business models and the payments landscape to anticipate needs, identify growth opportunities, deliver exceptional client experiences and build long-term, commercially successful partnerships.

What you'll bring as an experienced Account Manager

• Proven experience in account management within payments or fintech, with a strong understanding of payment processing; issuer processing experience is highly desirable.
• Excellent written and verbal communication.
• A track record of building and maintaining client relationships.
• Strong experience driving revenue growth, identifying cross-selling and upselling opportunities and managing contract negotiations.
• A client first mindset, with the ability to manage complex or sensitive relationships and drive long-term satisfaction and retention.
• Strong analytical and problem-solving skills
• Confidence managing challenging conversations, resolving conflicts diplomatically and influencing stakeholders to achieve positive outcomes.
• A collaborative, proactive approach, with the ability to work cross-functionally and influence teams in a fast-paced, evolving environment.
• A commercially driven and adaptable mindset, combining strategic thinking, attention to detail and professionalism under pressure.

• Where you'll work
• Our working model varies depending on the specific role and team requirements. We strive to provide flexibility whilst ensuring that each position is best supported for optimal collaboration and performance.

Diversity and Inclusion at Thredd

Here at Thredd, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered. We welcome applications from people of all backgrounds, experiences and identities. If you require any adjustments during the recruitment process, please let us know and we would be happy to support you.