Account Manager

Jingdong

Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

Job Details

• Job Title: Account Manager
• Location: Fontana, CA or Perth Amboy, New Jersey
• Annual Base: $70,304 - $100,000 + Annual Bonus
• Job Type: Full-Time

What You'll Do

• Operational Quality Monitoring: Conduct daily monitoring of project performance metrics, identify anomalies, and perform root cause analysis. Drive rapid resolution of operational issues to ensure customer KPIs are met and enhance the end-to-end service experience.
• Customer Relationship Management: Conduct regular client visits and needs assessments to deepen relationships. Build and maintain trust by resolving logistics challenges, boosting satisfaction, and increasing share of wallet.
• Process Optimization & Innovation: Leverage operational data and business scenarios to design lean management frameworks. Spearhead cross-departmental process improvements and product iterations to mitigate risks and elevate efficiency.
• Revenue Growth & Opportunity Conversion: Track revenue performance, diagnose shortfalls, and implement corrective actions. Identify latent client needs to drive new business initiatives and revenue expansion.
• Cross-Functional Collaboration: Coordinate internal and external resources across operations, sales, and product teams. Rapidly address client requirements and standardize complex supply chain solutions.

About You

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred
• 3-5+ years of experience in account management, logistics, supply chain, or operations roles
• Strong understanding of end-to-end supply chain or logistics operations preferred
• Proven ability to manage client relationships and drive customer satisfaction
• Strong analytical skills with the ability to interpret data and identify business opportunities
• Experience working in fast-paced, high-growth environments preferred
• Bilingual in English and Mandarin Chinese preferred

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.