Account Manager

What You'll Do

• Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.
• Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.
• Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues.
• Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.
• Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
• Document client interactions, sales endeavors, and growth metrics to inform strategic direction.
• Achieve or exceed targets related to account growth and upsell according to plan.
• Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.
• Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.
• Proactively monitor and report client KPI and success metrics
• Other duties as assigned.

What You'll Need

Professional Skills

• Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.
• Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.
• Financial analysis capabilities to make informed decisions based on financial data and profit margins.
• Conflict resolution expertise to address and resolve potential disputes effectively.
• Technical proficiency or awareness of the tools and techniques used in multifamily renovations.
• Time management skills ensuring efficient handling of multiple accounts and projects.
• Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.

Minimum Qualifications

• A minimum of 5 years in roles related to account management or sales
• Additional considerations made for experience focusing on property management

Other Relevant Qualifications

• Have a comprehensive grasp of the residential single-family rental landscape, understanding its intricacies and demands.
• Strong business acumen with an in-depth understanding of customer needs and pain points related to property management, renovation and maintenance operations.
• Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management.