Account Manager

The opportunity

We are looking for a client-focused and commercially driven Account Manager to drive customer success, retention, and account growth across a portfolio of advertisers and agencies. You will own your portfolio of accounts and act as a trusted advisor to your clients, ensuring campaigns deliver against objectives while identifying opportunities to expand the value LoopMe provides. You will report to a Director, Account Management and partner closely with Sales, Campaign Operations, Product, Data Science, and other specialist teams to deliver exceptional service and long-term growth.

What you’ll do

• Manage day-to-day relationships across your active account portfolio
• Own campaign delivery, ensuring performance aligns with client objectives
• Provide strategic insights, campaign analysis, and recommendations to clients
• Identify and develop upselling and cross-selling opportunities using campaign results
• Partner with Sales and Account Leads on retention and account growth initiatives
• Lead campaign kick-off calls and post-campaign reviews
• Coordinate campaign project management with Campaign Operations and Creative Services
• Escalate client needs — product gaps, supply issues, third-party partnership requests — to the Director of Account Management

What you’ll bring

Essential

• 2–3+ years in a client services role within digital advertising
• Demonstrated success in client retention and account growth
• Excellent written, verbal, and presentation communication skills
• Strong attention to detail with interest in campaign analytics
• Strong project management skills, with ability to manage multiple priorities simultaneously

Nice to have

• Experience managing programmatic revenue (e.g. agency trading desk, DSP, or SSP)
• Familiarity with ad agency organization and workflows
• Exposure to ad operations and troubleshooting
• Experience using AI tools (e.g. Claude, Gemini, ChatGPT)

What we offer

• Hybrid working — Tues–Thurs in our Chicago office
• Self-managed vacation (no maximum)
• 1 month work-from-anywhere
• Healthcare
• 401k
• Summer Fridays (half-day Fridays, Memorial Day through Labor Day)
• LoopMe Gives Back
• Learning & development support, including internal mobility and bi-annual promotion cycles

Compensation $70,000 - $80000

• The range provided is LoopMe’s reasonable estimate of the base compensation for this role.
• The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.
• All employees may be eligible for other forms of compensation such as stock-based compensation, awarded based on company and individual performance.
• LoopMe also offers other compensation depending on the role, such as sales-based incentives and commissions.

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