Account Manager

The role

Raydar is recruiting for this role on behalf of our client. Manage relationships with customer accounts after launch, building trust across many stakeholder groups, tracking how the team's work is used, and preparing regular business reviews. The role is relationship-led rather than sales-led and includes renewal and expansion conversations.

What you'll do

• Build executive and operational relationships that support retention and willingness to act as references.
• Serve as the main contact for accounts after go-live, working across clinical, operational, technical and leadership groups and navigating complex approval structures.
• Drive usage across teams by agreeing on how success is measured and reporting on results.
• Spot and resolve risks tied to organizational change, staffing and day-to-day process fit.
• Lead renewal conversations, making the value clear to senior decision-makers.
• Find opportunities to expand accounts by matching additional offerings to customer goals.
• Collaborate with colleagues in product, creative, build and revenue functions to deliver customized solutions and fix complicated problems.
• Turn customer feedback and usage data into input for product planning.
• Prepare structured account plans and periodic business reviews covering results, risks and future goals.

What we're looking for

• A track record in high-touch account management or at a top-tier consulting firm.
• History of keeping and widening client commitments in heavily governed, intricate industries.
• Strong communication and interpersonal skills for working across many teams.
• A collaborative temperament, a drive to take ownership, and a shared desire for team success.
• Ability to build deep relationships with audiences ranging from frontline staff to senior executives, rather than taking a hard-sell approach.
• Willingness to travel one to four times a month.

Bonus points

• Background in, or a strong interest in, healthcare or pharmaceuticals.
• Experience with AI, analytics, SaaS or deep technology products in healthcare.

Compensation and benefits

• Base salary: $160K per year
• Equity
• Health, dental and vision coverage
• Parental leave
• Flexible time off

Location and work model

• San Francisco, CA, United States
• Hybrid, 4 days per week in the office
• Full-time