Account Manager

The role

Raydar is recruiting for this role on behalf of our client. Own the relationship with client organizations after they go live, driving adoption, measurable results, renewals and expansion. The role builds trusted partnerships with stakeholders across clinical, operational, technical and executive functions, and feeds customer insight back to product and engineering teams.

What you'll do

• Build strong executive and operational relationships that support trust, retention and willingness to act as references.
• Lead adoption across departments and use cases, agreeing on outcomes and tracking them against quality, efficiency and return on investment.
• Spot and resolve risks around change management, staffing and workflow fit before they escalate.
• Manage renewals by making the value of the product clear to senior decision makers.
• Identify upsell and cross-sell opportunities that match additional capabilities to customer needs.
• Collaborate with the teams that build the software and those that bring in new business to deliver custom solutions and fix difficult problems.
• Turn customer feedback and usage patterns into input for product priorities and roadmap decisions.
• Prepare account plans and recurring business reviews that show results, flag risks and set shared goals.

What we're looking for

• A demonstrated record in high-touch account management or top-tier consulting.
• A history of growing existing accounts and keeping them in demanding, compliance-heavy settings.
• Strong communication skills and comfort coordinating with colleagues in building, technical and revenue-focused teams.
• Humble, self-directed people who take initiative and enjoy shared success.
• Skill at forming close working ties with people across all ranks of a customer organization, from hands-on workers to senior leaders, without a hard-sell approach.
• Willingness to travel 1 to 4 times per month.

Bonus points

• Background in, or a strong interest in, the healthcare or pharmaceutical industry.
• Familiarity with technology products used in a medical or care-related setting.

Compensation and benefits

• Base salary: $160K per year
• Equity
• Health, dental and vision coverage
• Parental leave
• Flexible time off

Location and work model

• New York, NY, United States
• Hybrid, 4 days per week in office
• Full-time