Account Manager

Job Context

As an Account Manager, you will be the cornerstone of our customer relationships. You'll be responsible for the health, retention, and growth of a dedicated portfolio of Simpro customers. Your mission is to act as a trusted advisor, ensuring our clients are getting the maximum value from our solutions while identifying opportunities to deepen our partnership.

Key Responsibilities

• Account Health & Relationship Management: Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships. You will serve as the primary point of contact and customer advocate within Simpro.
• Identify and Close Expansion Opportunities: Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. You will be responsible for managing the entire expansion sales cycle for your accounts from identification, through progression, and close in order to meet and exceed monthly and quarterly expansion / renewal targets
• Strategic Business Reviews: Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices, and align Simpro's solutions with their evolving business needs.
• Customer Advocacy: Act as the voice of the customer internally, collaborating with Product, Support, and Professional Services teams to ensure customer feedback is heard and addressed.
• Forecasting & Reporting: Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.

What You'll Bring to the Table

• Proven Experience: experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
• Commercial Acumen: A strong track record of consistently meeting and exceeding renewal and expansion sales targets. You're comfortable negotiating contracts and closing deals.
• Relationship Builder: Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.
• Tech Savvy: Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.

Additional information

Self-Motivated: A proactive, organised, and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.

What You'll Bring

• Our Core Values
• We Are One Team
• We Are Customer Centric
• We Are Growth Minded
• We Are Accountable
• We Celebrate Success

Additional information

If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.

*Please note, no agencies will be accepted in the recruitment of this role.