Account Manager

Essential Job Functions

• Responsible for high customer interactions, including prospecting, cold calling, closing deals, and daily account management.
• Negotiate transactional rates with prospects and closed customers to win opportunities to grow our market share.
• Generate and qualify leads daily to determine compatibility with our services.
• Maintain accurate tracking and history of all shipments.
• Collaborate with internal teams to ensure seamless execution of logistics services and timely resolution of any issues.
• Analyze customer needs and develop customized solutions to optimize efficiency, reduce costs, and improve overall supply chain performance.
• Manage customer expectations by employing Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs), and other account metrics.
• Stay informed about industry trends, market developments, and competitor activities to identify opportunities for growth and innovation.

Knowledge, Skills, and Abilities

• Prudent yet assertive in risk-taking
• Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail.
• Strong communication skills, both verbal and written, with the ability to effectively communicate with internal and external customers.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Flexibility to adapt to changing priorities and client needs.
• Previous experience in logistics, transportation, or supply chain management operations is highly desirable.
• Strong problem-solving skills and a proactive approach to addressing issues and finding solutions.
• Motivated by achieving bottom-line results.

Education and Experience

• Bachelor's degree or equivalent relevant experience.
• Sales, negotiation, or communication experience preferred.

Additional information

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

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