Account Manager - Bilingual in Mandarin

Summary

The Account Manager serves as the primary point of contact for assigned customers, ensuring day-to-day warehouse, transportation, and distribution activities are executed accurately and efficiently.

This role coordinates closely with customers, warehouse teams, service providers, and internal stakeholders to manage shipments, scheduling, documentation, billing, workflow, and service requirements while quickly addressing operational issues or customer concerns.

The ideal candidate is highly organized, analytical, and customer-focused, with strong communication and problem-solving skills and previous experience in supply chain, transportation, or distribution.

Success in this role requires the ability to manage multiple priorities, build strong customer relationships, monitor KPIs and account activity, and identify solutions that support service quality, operational efficiency, and continued business growth.

Essential Duties and Responsibilities

• Serve as the key point of contact with the customer.
• Speak with customers by phone or in person and receive instructions for shipment, storage, delivery, or general processing.
• Coordinates with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness, and condition of shipments.
• Error and complaint resolution.
• Projects changes in account activity and plans labor requirements accordingly.
• Submits written and/or verbal reports on activity and projected labor expenses.
• Data entry, including inbound and outbound schedule development and creation.
• Coordinate billing and special requirements as needed.
• Coordinate the administration and paper flow of required documents to the dock operations.
• Communicate with internal and external customers.
• Maintain and assign workflow to dock operations.
• Handle, coordinate, and follow up on all special projects.
• Follow up on all past-due monies related to the account.
• Prepare daily and monthly KPI reports.
• Train new office associates.
• Process shipments via customer portals.
• Update and manage proof of delivery; prepare files for billing.
• Communicate with Management any concerns and/or issues that may impact the company.
• Communicate with Management any ideas and solutions that may benefit the company.

Qualifications

• Excellent interpersonal and communication skills.
• Previous experience in supply chain, transportation, or distribution required.
• Ability to establish and maintain effective relationships with management staff, employees, and service providers.
• Exceptional problem-solving skills and proven experience in relationship management through business change and growth.
• Strong analytical and organizational skills.
• Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).

Education or Experience

Bachelor's degree (B. A.) from a four-year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience.

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

$75,000-$85,000* plus inventive plan

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

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