Account Manager, Level 1

What you'll do

• Partner with AE to support the shared book of business
• Become a subject matter authority on all CarGurus products (Listings Packages & Digital Suite)
• Complete post-sale onboarding for new dealerships and dealership personnel
• Be data-driven in quantifying the value of our service to dealers and identifying opportunities for growth and improved results.
• Educate dealers on how to maximize the value of the CarGurus platform by leveraging tools, reports, and best practices
• When appropriate, work with the customer to follow up on technical, billing, and content issues
• Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product, and Engineering) to convey key issues and promote new insights within the CarGurus organization
• Develop deep and wide-ranging relationships with dealership decision makers and staff, growing our span of influence and the number of CG Champions within the dealership

What you'll bring

• 1-3 years of experience in Account Management, Customer Success, or Client Services, ideally supporting complex or strategic accounts.
• A proven ability to drive retention and growth through strong relationship-building, consultative guidance, and insight-driven engagement.
• Excellent communication skills, with comfort presenting data and recommendations to stakeholders at all levels.
• Strategic problem-solving skills with the ability to analyze data, spot trends, and develop action plans.
• Strong time management and organizational skills to balance a large, dynamic book of business.
• Adaptability and resilience in a fast-moving, evolving business environment.
• Experience working cross-functionally with sales, support, product, and technical teams.
• Proficiency in Google Workspace and/or Microsoft Office; CRM experience (e.g., Salesforce) a plus.

Pay and benefits

The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.

Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.

This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).

Position Pay Range $72,000 - $90,000 USD

Working at Cargurus

We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways.

A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid