Account Manager - Vision

About the role

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

About the Role

We are seeking a proactive and detail-oriented Account Manager to support strategic customers in the Vision Market. The Account Manager will serve as a key point of contact for customers, help coordinate internal processes, support account setup activities, and ensure customer needs are addressed accurately and efficiently.

This is an excellent opportunity for someone who enjoys working in a fast-paced, cross-functional environment and is comfortable managing complex requests, solving problems proactively, and supporting strategic growth initiatives.

Key Responsibilities

• Support Strategic Account Directors within the vision market by helping coordinate customer and account-related activities.
• Serve as a first point of contact for customers and help manage requests through to resolution.
• Learn and maintain knowledge of market-specific product lists, customer requirements, and operational workflows.
• Support account setup activities and help ensure accounts are established accurately based on market and customer needs.
• Conduct detailed audits of customer catalogs and identify missing items, setup gaps, or contract alignment issues.
• Analyze reports and transaction issues to identify discrepancies, investigate root causes, and route corrective actions to the appropriate internal teams, including CIDM and Contracts.
• Partner with internal stakeholders including Sales Support, Contracts, Credit, Finance, and other shared services teams to coordinate customer support activities.
• Help ensure customers are rostered appropriately and on time for contract pricing eligibility.
• Understand customer relationships with GPOs, manufacturers, and purchasing structures to support accurate setup and contract execution.
• Assist with deployment of strategic initiatives, opportunities, and solutions within the market.
• Support continuous improvement initiatives by identifying inefficiencies and recommending scalable process enhancements.
• Proactively identify issues, gather the right information, and recommend solutions with minimal oversight.

Skills & Experience

• Bachelor's degree in business, healthcare, communications, or a related field, or equivalent relevant experience.
• Experience in customer relationship management, account coordination, project management, or a related field.
• Strong Excel skills, with experience performing audits, reviewing data, and identifying discrepancies.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Ability to work effectively in ambiguous situations and adapt to changing needs.
• Excellent written and verbal communication skills, including confidence in communicating directly with customers, when needed.
• Experience coordinating across internal and external stakeholders.
• Strong communication skills and confidence leading or facilitating calls with cross-functional teams and customers.
• Experience with systems such as Salesforce, SAP, Power BI preferred.
• Experience working with GPOs, customer contracting, manufacturer relationships, or healthcare distribution environments is strongly preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

• This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
• Full time