Account Operations Manager

Job Purpose

Owns the performance and improvement between client accounts and our internal company operations. This high-growth role will be the main point of contact for our partner accounts in North America.

What you will be doing

• Operating as the main point of contact to an assigned portfolio of existing customers ensuring overall client success and satisfaction.
• Working closely with the QJR Operations, Marketing and Production teams to efficiently manage the day to day operations of the business.
• Working to acquire additional revenue streams from assigned clients.
• Visit NYC customer locations on a daily basis
• Manage inbound/outbound shipments of customer accounts
• Conduct thorough quality control inspections of jewelry
• Data management

Required Skills and Experience

• Very strong verbal and written communication and collaboration skills
• Excellent telephone and email etiquette
• Excellent listening, negotiation, and presentation abilities
• Minimum experience of 1 year in account management, project management
• Comfortable with a start-up environment, fast-moving projects, and can manage multiple accounts at the same time
• Excellent communication skills, you can easily explain the benefits of our service and feel comfortable traveling to the customer locations across NYC
• Comfortable with new technology and familiar with productivity tools like gmail, excel, word, ppt etc.
• 1-2 jewelry industry experience preferred
• Passionate about jewelry
• Bachelor's degree preferred

Additional Information: Perks

• Competitive salary
• Comprehensive benefits package
• Generous vacation time
• Awesome team - work hard play hard startup environment