Account Representative

About the role

Catch Vibe Voice is seeking an Account Representative to join our team in Los Angeles.

In this role, you will serve as an important point of contact for clients and customers, helping maintain strong relationships while supporting day-to-day account activities. The ideal candidate is professional, organized, confident in communication, and committed to delivering a high-quality customer experience.

This position offers the opportunity to strengthen your communication, account management, customer service, and problem-solving skills while building a long-term career in a supportive and growth-oriented environment.

Responsibilities

• Build and maintain positive relationships with clients and customers.
• Serve as a professional point of contact for account-related questions and requests.
• Provide clear and accurate information regarding company services and solutions.
• Assist with managing client accounts and maintaining accurate account information.
• Identify client needs and help connect them with appropriate solutions.
• Follow up with clients to ensure satisfaction and maintain strong relationships.
• Coordinate with internal teams to address client needs efficiently.
• Handle inquiries and concerns professionally and effectively.
• Maintain organized records of client communications and account activity.
• Support team objectives and contribute to overall business growth.
• Develop a strong understanding of company services, procedures, and customer expectations.
• Participate in training and professional development opportunities.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Professional and customer-focused attitude.
• Strong interpersonal and relationship-building abilities.
• Excellent organization and time-management skills.
• Ability to communicate confidently with different types of clients and customers.
• Strong problem-solving and critical-thinking skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented and dependable.
• Comfortable working independently and as part of a team.
• Willingness to learn, develop new skills, and take on additional responsibilities.
• Basic computer and administrative skills.

Additional Information

• Competitive Salary: $51,000 - $57,000 per year.
• Full-time employment.
• Career growth and advancement opportunities.
• Professional development and ongoing training.
• Opportunities to strengthen communication, customer service, and account management skills.
• Supportive and collaborative work environment.
• Opportunities to take on greater responsibilities as you grow within the company.
• Exposure to client relations and business operations.
• Skill development that can support long-term career progression.