Account Service Specialist

Overview

Responsible for the timely and accurate billing and receivables for the Billing department. Follows the direction of the Billing Manager on billing best practices.

Responsibilities

• Receive and sort through invoices. Match invoices to proper loads.
• Verify accuracy of billing data and revise errors.
• Compute credit terms, discounts, shipment charges, or rates for goods of services to complete billing documents.
• Review and/or update record documents such as rate sheets and/or contracts.
• Scan and import invoices and other supporting documents for records.
• Prepare and send out itemized statements, bills, or invoices.
• Reach out to carriers regarding billing paperwork.
• Resolve discrepancies in transportation accounting records.
• Reconcile accounting records at the end of each month.
• Perform data entry. Update SOPs, manuals, and spreadsheets.
• Perform reporting functions via Excel and TMS.
• Occasional operational coverage for Transportation Coordinators.
• Perform a variety of other tasks and responsibilities as required or assigned by management.
• May perform other duties and responsibilities as assigned.

Working Conditions

• Generally in an indoor office setting; may include occasional participation in outdoor company events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
• While performing duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.

Unit Description

Identify any unit-specific job tasks and qualifications in relation to this job.

Job Qualifications

Experience/Education

• High School diploma, GED or equivalent experience required

Skills/Aptitude

• Strong organization, communication, and computer skills.
• Basic understanding of transportation billing, rates, contracts, and tariffs.
• Proficiency utilizing Microsoft Tools (Ability to leverage Excel and other MS programs including Word, Outlook, and SharePoint).
• Ability to analyze and improve processes.
• Ability to work independently and within a group environment.
• Ability to multitask, prioritize, and handle a variety of complex issues and customer requirements.
• Strong attention to detail and organized.
• Ability to maintain a positive attitude.
• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.

License/Qualifications

• None required

Physical Requirements

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a seated position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Additional Information: Benefits

• Competitive base-salary + uncapped commission
• On-site training and career development with a fast track to promotion
• Insurance benefits including: Health, vision, dental, life, and disability
• Paid holidays and paid time off after 90 days