Accounting Representative I

About the role

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes.

Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio.

It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today.

National Interstate is looking for an Accounting Representative I to join their team. This individual will work a hybrid schedule out of the Richfield, Ohio office.

National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Performs a variety of routine and non-routine clerical/accounting functions, in accordance with procedures.
• Provides billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance.
• Utilizes working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries of a complex nature.
• Requires inbound and outbound phone support. May follow-up on complex delinquent accounts including communication with collection agencies and other entities.
• Reconcile payments/receipts with account information.
• Fosters and builds relationships with other departments and/or outside agencies to resolve problems, using both written and/or verbal communication.
• Prepares account analysis, reviewing the entire relationship across one or more billing systems.
• May gather data to compile reports and/or create ad hoc reports.
• Complies with appropriate regulations and/or company policies and guidelines.
• Performs other duties as assigned.

Job Requirements

Education: High School Diploma or equivalent. Associate degree or equivalent experience preferred.

Scope of Job/Qualifications

• Possesses organizational abilities to manage multiple tasks efficiently.
• Developing knowledge of relevant state and federal regulations and company policies/guidelines related to insurance accounting.
• Demonstrates attention to detail, organizational skills, and problem-solving abilities.
• Developing interpersonal and communication skills.
• Ability to handle confidential information with discretion.

Benefits

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

• Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.
• *Excludes seasonal employees and interns.