Accounts Manager

About the role

Come join our team at Optimal!

We know a few things about competing with giants and exceeding expectations.

After years of working in the field, our founders decided to break from tradition and build the company they wanted to work for. They believed in starting a company rooted in trust, its team, and the idea that everyone matters and has a part in getting the job done right.

Quickly building a reputation from the ground up and growing the company along with our list of clients, Optimal is now influencing the industry and the people we serve. We live by the values that make us who we are.

And that is how we deliver the impossible for our clients and team members every day.

Optimal Field Services, a Crest Industries company, is looking to hire an Accounts Manager to work at our La Porte, TX Office. The Accounts Manager at Optimal Field Services is a key client-facing role focused on maintaining and expanding relationships with our existing customers across Texas’s industrial sector.

Serving as both a trusted advisor and brand ambassador, this individual plays a vital role in sustaining client satisfaction, generating repeat business, and identifying new sales opportunities-particularly within the context of turnarounds, capital projects, and maintenance services in refineries, petrochemical, and chemical plants.

This role involves regular participation in client meetings, industry events, and regional networking engagements to reinforce Optimal’s presence in the market.

Responsibilities

• Serve as the primary point of contact for assigned client accounts, ensuring consistent communication, trust, and satisfaction.
• Proactively manage and grow existing client relationships by understanding their operational needs and aligning Optimal’s service offerings.
• Collaborate with internal operations, estimating, and project teams to ensure client expectations are met throughout the project lifecycle.
• Attend and represent the company at client functions, industry events, trade shows, and local networking opportunities (e.g., golf tournaments, association meetings, and plant-related events).
• Identify upsell or cross-sell opportunities within current accounts and coordinate with the estimating and project teams to deliver proposals.
• Maintain a strong understanding of industry trends, competitor activity, and market dynamics in the industrial services sector.
• Track all client interactions, sales activities, and account updates in CRM or sales tracking systems.
• Work with leadership to develop and execute client retention and satisfaction strategies.
• Support bid preparation by gathering client intelligence and helping shape proposals that reflect client-specific value propositions.

Requirements

• Minimum of 3-5 years of experience in business development, account management, or sales-preferably within the turnaround or industrial services sectors.
• Deep understanding of the industrial contracting landscape, particularly within refineries, petrochemical, and chemical facilities.
• Strong interpersonal and relationship-building skills with the ability to connect across a wide range of stakeholders.
• High level of professionalism and presence when attending events or representing the company publicly.
• Self-starter who thrives in a fast-paced, team-oriented environment.
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities.
• Proficiency in CRM software, Microsoft Office Suite, and sales tracking tools.