ACTT Crisis Response Specialist

ACTT On-Call Response Specialist

• Pyramid Healthcare - Asheville, NC
• Pay: $24.50 per hour
• Schedule: Full-Time | Overnight, 10:00 PM - 6:00 AM | Sunday-Thursday

Make a Difference When It Matters Most

Pyramid Healthcare is seeking a dependable, compassionate ACTT On-Call Response Specialist to support individuals receiving Assertive Community Treatment Team (ACTT) services in the Asheville area. This position provides after-hours crisis intervention and support to individuals experiencing behavioral health, psychiatric, or substance use crises.

If you have experience in behavioral health, mental health support, crisis intervention, or community-based services and can remain calm under pressure, this is an opportunity to make a meaningful difference in the lives of individuals who need support outside traditional business hours.

Position Highlights

• Compensation: $24.50 per hour
• Employment Type: Full-Time
• Location: Asheville, NC
• Schedule: Sunday-Thursday, 10:00 PM-6:00 AM

What You'll Do

• Provide direct crisis response to ACTT participants experiencing behavioral health or psychiatric concerns.
• Use active listening, supportive engagement, and crisis de-escalation techniques to help individuals manage difficult situations and promote safety.
• Review individualized crisis plans and available treatment information to guide appropriate responses.
• Recognize immediate safety concerns and coordinate the appropriate level of support within your qualifications and scope of practice.
• Collaborate with ACTT team members, licensed clinicians, psychiatric providers, hospitals, emergency services, and community resources to support crisis stabilization.
• Escalate situations requiring licensed clinical assessment, psychiatric consultation, face-to-face intervention, or emergency services.
• Coordinate face-to-face crisis response when initial interventions are insufficient, as required by program procedures.
• Document crisis calls, interventions, referrals, consultations, and follow-up activities accurately and promptly.
• Communicate with the ACTT team to support continuity of care and ensure appropriate follow-up.
• Maintain confidentiality and follow organizational policies, crisis response procedures, and applicable North Carolina ACTT requirements.

Qualifications

• High school diploma or equivalent required.
• An associate degree or bachelor's degree in human services, behavioral health, psychology, social work, counseling, or a related field is preferred.
• Experience in behavioral health, mental health, crisis intervention, community-based services, or a related human services setting is preferred.
• Experience with crisis response, crisis de-escalation, or behavioral health support is preferred.
• Strong communication, active listening, problem-solving, and documentation skills.
• Ability to remain calm and professional during stressful situations and exercise sound judgment when determining when to escalate a crisis.
• Ability to work independently during assigned coverage while collaborating with licensed clinical and psychiatric providers as needed.
• Must meet applicable North Carolina ACTT staff qualifications, training requirements, and credentialing requirements associated with assigned duties.
• A valid driver's license and safe driving record are required if driving is an assigned responsibility. CPR, AED, and First Aid certifications are required as applicable to the position.

Work Environment

• This position primarily provides after-hours crisis support through electronic communication systems and other designated response methods. Work may be performed remotely or from a designated organizational location, depending on program needs.
• Face-to-face crisis response or local travel may be required when assigned and consistent with the employee's qualifications and applicable service requirements.

Pyramid CORE Values

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.

DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission.

Total Rewards for Full-Time Positions

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!