Actuarial Support Lead

About the role

At CalcAir, we've been helping employee benefits professionals breathe easier for over 50 years-and we're just getting started. As a trusted name in benefits software and services, we blend deep industry roots with a forward-thinking mindset.

CalcAir is part of the Gemini Group, one of the operating groups within Constellation Software Inc. (CSI). Being under CSI-a global leader in vertical market software-means we benefit from the stability, innovation, and long-term investment philosophy of a world-class software organization, while still operating with the agility and culture of a specialized team.

Join a team where experience meets innovation, and where your work truly shapes the future of how people work, plan, and retire. If you're ready to make an impact, grow your career, and have a little fun along the way, CalcAir might be the perfect fit.

About the Role

CalcAir Employee Benefit Systems, Inc. is seeking a highly skilled and motivated Enrolled Actuary to serve as our Actuarial Support Lead and join our Support team. This role is designed to strengthen our customer support capabilities and contribute to the development, implementation, and testing of software features that empower our clients in the small plan retirement market. The ideal candidate will have deep experience with combo plans (DB/DC) and defined contribution administration, and will collaborate closely with our actuarial, support, and development teams.

Some of the Tasks

• Lead and manage a team of accredited specialists, including actuarial and other professionals
• Provide expert guidance on combo plan design, compliance, and administration
• Support customer inquiries and troubleshoot plan-specific issues with precision and clarity
• Collaborate with software developers to propose and refine features that enhance plan administration tools
• Participate in testing and validation of new software functionalities, ensuring actuarial accuracy and usability
• Contribute to training materials and client education initiatives related to retirement plan features
• Assist in interpreting regulatory changes and translating them into actionable system updates
• Offer insights during product planning sessions to align actuarial needs with technical capabilities

About you

• EA designation required, with current enrollment status
• Minimum 5 years of experience in retirement plan administration, with a focus on combo plans including DC administration
• Strong understanding of ERISA, IRS, and DOL regulations applicable to small retirement plans
• Demonstrated experience leading, managing or mentoring professional support or technical teams in a client service environment
• Proven ability to communicate complex actuarial concepts to non - actuarial audiences
• Experience working with retirement plan software platforms and contributing to feature development
• Excellent organizational, analytical, and problem-solving skills
• Proficiency in Microsoft Office and familiarity with data analysis tools
• Familiarity with our software is highly desirable
• Prior experience in a client-facing support role
• Exposure to software testing or QA processes
• Ability to work independently and collaboratively in a fast-paced environment
• Commitment to continuous learning and professional development

Total Rewards

• Employees are enrolled in a comprehensive benefits package
• Paid time off
• Employees have access to Profit Sharing through our bonus programs
• All employees have the opportunity to participate in the CSI Employee Stock Purchase Plan

• What's Important to us at Gemini
• Customers are our Compass: We're customer focused and design our experiences and products with our customers in mind. We make long-term investments - in people, technology, and customers.
• Curiosity-led: learning is the key to success, sharing expertise and best practices is how we grow together. We get 1% better every day.
• Collective by nature: We share best practices and experiences with one another. We communicate clearly and transparently and lean into candid, direct feedback.
• FLSA Designation (US Only): Exempt

Salary Range

The estimated base salary range for this role is USD$144,000.00 - USD$176,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

Other Compensation (US Only)

This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.

Benefits (US Only)

Full time employees will also be eligible for enrollment in a wide range of choices of benefits, including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

Time off (US Only)

• The Company provides a minimum of 10 days of vacation for new employees, sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.
• We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees.

Note

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