ADESA Customer Experience Advocate
- Pay
- $18 – $19 per hour
- Location
- Tempe, AZ · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Education
- High school diploma or equivalent
- Listed
- Today
Skills & highlights for this role
- customer service or contact center experience
- strong verbal and written communication
- active listening
- problem solving and critical thinking
- basic technical proficiency
- multi-screen navigation
- adaptability in fast-paced environments
- English reading, writing, speaking, and comprehension
Also useful
- automotive titles knowledge
- logistics knowledge
- dealership operations knowledge
- multi-channel customer support experience
- ADESA or Carvana systems knowledge
- bilingual proficiency
About the role
IN PERSON HIRING EVENT - Monday, November 16th.
This event is only open for the ADESA Customer Experience Advocate - Onsite (Tempe, AZ) position only. No interviews will be hosted for other open Carvana roles on this day.
Compensation
Starting at $18/hour; bilingual candidates start at $19/hour
Build a Career with Us
We want team members who aren't afraid to dive in, solve problems, and level up their skills. Because we're always evolving, there is always room for high performers to step into higher-level roles. Hard work doesn't go unnoticed here-if you drive an impact, you'll find plenty of space to advance.
About the Role & Team
We are seeking a proactive and customer-focused Customer Experience Advocate to join the ADESA Central Operations team. This role is crucial for resolving a diverse range of product and service issues, ensuring a seamless and positive experience for our customers (buyers, sellers, transporters, and dealers).
Important Note: We have a similar job posting for Carvana-focused Customer Experience Advocates, but please note that this position is exclusively for the ADESA CX Advocate role, which focuses solely on ADESA's wholesale remarketing operations.
Location & Working Hours
- Location: Join our team of Advocates working in person at our Tempe headquarters!
- Hours: This is a full-time, hourly role with an assigned schedule (typically 38-45 hours per week). Our team supports our customers from 8:00 AM to 8:00 PM EST, Monday through Friday, which translates to 5 AM to 5 PM or 6 AM to 6 PM AZ time, depending on the time of year.
What You'll Be Doing
- Create exceptional experiences by handling customer interactions across multiple channels, including calls, chats, and emails.
- Problem-solve with a purpose by resolving a wide range of product or service issues such as title questions, login difficulties, payment concerns, and dealer access problems.
- Clarify and resolve customer concerns efficiently to achieve First Contact Resolution.
- Troubleshoot and resolve issues quickly, ensuring accurate logging of interactions in Salesforce and escalating complex backend issues to appropriate technical support or internal departments when necessary.
- Navigate cross-functional issues like a pro by connecting customers with internal departments, including Titles, Dealer Registration, Arbitration, Payments, Technical Support, Financial Operations, IT, and Auction partners.
- Practice active listening to provide personalized support and effectively address unique customer needs.
- Provide feedback on system inefficiencies or common customer pain points to support continuous improvement initiatives.
What You'll Bring
- High School diploma or equivalent required.
- 1+ year of previous customer service or contact center experience.
- Strong verbal and written communication skills, with active listening and the ability to provide personalized, empathetic support.
- Strong problem-solving and critical thinking abilities, demonstrating an ownership mentality to solve problems thoroughly.
- Basic technical proficiency, including the ability to utilize multiple screens and quickly learn new systems.
- Flexibility and ability to adapt in a fast-paced, dynamic environment.
- Familiarity with automotive titles, logistics, or dealership operations is a plus.
- Experience in multi-channel customer support (chat, email, phone) or knowledge of ADESA/Carvana systems is a plus.
- Must be able to read, write, speak, and understand English.
What we'll offer in return
- Competitive Pay and Quality Benefits
- Holiday and Paid Time Off
- Education and Equipment Reimbursement Programs
- Matching 401(k)
- Career Path Opportunities - High performers unlock incredible advancement paths!
- And More!
Legal Stuff
- Hiring is contingent on passing a complete background check.
- This role is not eligible for visa sponsorship.
- ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About Us
ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do.
Equal opportunity and legal notices
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
From Carvana's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the ADESA Customer Experience Advocate role at Carvana?
The ADESA Customer Experience Advocate posting at Carvana states compensation of $18 – $19 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Carvana's official career site.
Where is the ADESA Customer Experience Advocate job at Carvana located?
This ADESA Customer Experience Advocate position at Carvana is located in Tempe, AZ (On-site). Always check Carvana's application page for specific state eligibility or relocation policies.
What qualifications are required for ADESA Customer Experience Advocate at Carvana?
For the ADESA Customer Experience Advocate role, Carvana highlights 1+ year of relevant experience; a high school diploma or equivalent; experience with customer service or contact center experience, strong verbal and written communication, active listening, problem solving and critical thinking, basic technical proficiency, multi-screen navigation. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the ADESA Customer Experience Advocate position at Carvana?
This listing links directly to Carvana's Greenhouse application page. You can apply directly on Carvana's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.