Admin Programs Officer

About the role

• Job Posting Title
• Admin Programs Officer
• Agency

450 BD. OF MED. LICENSURE & SUPV.

Supervisory Organization

State Board of Medical Licensure and Supervision - Support Services Department

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

• Estimated Appointment End Date (Continuous if Blank)
• Full/Part-Time
• Full time
• Job Type
• Regular

Compensation

Salary $45,000 annually

Position Overview

We are looking for a dependable, organized, and tech-savvy Customer Support & Website Coordinator to provide day-to-day support to our customers and team. This person will be responsible for responding to support tickets, maintaining and updating website content, coordinating Zoom meetings, and assisting with a variety of administrative and technology-related tasks as needed.

The ideal candidate is a strong communicator who is comfortable learning new software, troubleshooting basic issues, managing multiple priorities, and working independently.

Key Responsibilities

Customer Support

• Monitor and respond to customer support tickets in a timely and professional manner.
• Answer customer questions and provide helpful solutions.
• Troubleshoot basic technical and account-related issues.
• Escalate more complex issues to the appropriate team member.
• Follow up on unresolved customer requests.
• Maintain accurate and professional communication with customers.

Website Management

• Update website content, including text, images, announcements, links, and other information.
• Make routine website edits and updates as requested.
• Check the website regularly for broken links, outdated information, or other issues.
• Assist with adding or updating pages, resources, forms, and other website materials.
• Coordinate with outside vendors or technical staff when more advanced website work is required.
• Complete PDF remediation for ADA compliance prior to posting on website.

Zoom & Meeting Support

• Schedule and coordinate Zoom meetings.
• Create and distribute meeting links and invitations.
• Assist with meeting setup and basic technical troubleshooting.
• Manage meeting logistics, including recording, screen sharing, participant access, and other settings as needed.
• Provide technical support before and during meetings.

General Administrative & Technology Support

• Assist with a variety of day-to-day administrative and technology tasks.
• Maintain organized records and documentation.
• Help manage online platforms, software, and digital resources.
• Perform research and complete special projects as assigned.
• Assist team members with technology-related questions and basic troubleshooting.
• Take on additional responsibilities as needed to support the organization.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service skills and a professional demeanor.
• Comfortable working with computers, websites, Zoom, email, and online software.
• Strong attention to detail and organizational skills.
• Ability to learn new software and systems quickly.
• Ability to manage multiple tasks and prioritize effectively.
• Self-motivated and able to work independently.
• Reliable, responsive, and able to meet deadlines.
• Previous experience with customer support, website administration, or office/technology support is preferred.

Experience with any of the following is a plus

• Help desk or ticketing systems
• Website content management systems such as WordPress
• Zoom
• Microsoft Office or Google Workspace
• Email marketing or CRM platforms
• Basic website troubleshooting
• Social media or digital content management

What We're Looking For

• We are looking for someone who is reliable, resourceful, friendly, and willing to jump in wherever needed. This role is ideal for someone who enjoys helping people, solving problems, working with technology, and keeping things organized.
• The successful candidate will be someone we can trust to take ownership of tasks, communicate clearly, and ensure that customers and team members receive timely and professional support.