Administrative Assistant 1 (PCNs 07N27002, 07N27003)

About the role

• ATTENTION ALASKA RESIDENTS!
• The Department of Labor and Workforce Development, Division of Vocational Rehabilitation, is recruiting for two
• Administrative Assistant 1s located in Anchorage!
• No Cover Letter Required!
• These positions are in the General Government Unit (GGU) at a Range 12.

What You Will Be Doing

Under the supervision of Administrative Assistant 2, this position

• Provides specific administrative support to two or more disability adjudicators for the purpose of adjudicating disability applications under the Social Security Act.
• Collaborates with claimants to schedule medical exams and /or tests, schedules travel arrangements, and provides case management assistance.
• Processes vendor payments and back-up reception duties.

Additional information

As employee’s primary responsibility to support disability adjudicators, employees must complete the following specialized SSA training in addition to completing a 3-4 month on the job training:

• SSA Requirements
• Protecting Personable Information (PII) and information
• SSA Disability claim process

Benefits of Joining Our Team

The position is highly detailed oriented. The work is fast paced and challenging, but allows for autonomy and the opportunity for a self-driven, fast tracked career growth.

The Working Environment You Can Expect

Alaska Disability Determination Services is located at 619 East Ship Creek #305 Anchorage, AK 99501 near the Alaska Railway Station. About 15 minutes from South Anchorage and 30 minutes from Eagle River.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Provides courteous, timely, and helpful assistance to internal and external customers. Works with claimants including members of the public, agency employees, other agencies, and external organizations—to assess needs; provide information or assistance; resolve concerns; and meet expectations Demonstrates knowledge of the program and available services, along with a commitment to delivering high-quality customer service.
• Oral and Written Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed. Communicates disability case process and case status information effectively to individuals, representatives, and vendors. Adapts communication to the audience and the nature of the information, including sensitive and claimant-related information.
• Interpersonal Skills: Demonstrates understanding, friendliness, courtesy, tact, empathy, concern, and professionalism in interactions with others. Build and maintain effective working relationships; communicate effectively with individuals who may be difficult, hostile, or distressed; and work respectfully with people from varied backgrounds and circumstances. Demonstrate sensitivity to cultural diversity, disabilities, and other individual differences
• Problem Solving: Identifies problems (example: medical records invoice and travel issue) determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

To view the general description and example of duties for the position, please go to the following link:

• Six months of advanced clerical experience. This experience includes work such as Office Assistant 2, Accounting Clerk, and similar classes with the State of Alaska or the equivalent with another employer.
• OR

Six months of any combination of post-secondary education, vocational education, and/or advanced-level clerical experience. (Three semester or four quarter hours of post-secondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.)

Examples of advanced clerical experience include

• Reviewing complex or questionable applications or documents and searching files and regulations to determine accuracy of information to clarify applicant status; using judgment in applying criteria, rules, regulations, and policies; providing information to organizational unit staff on administrative processes and procedures; tracking expenditures; and completing necessary administrative paperwork according to regulations.
• Composing letters and memoranda; completing and reviewing forms for completeness and accuracy using readily available information from multiple sources and established guidelines and procedures. Examples of such tasks include time sheets, appointment paperwork, or required drug testing notifications for employees in positions requiring possession of a valid Commercial Driver's License (CDL).

This Recruitment Is for Alaska Residents Only

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

Driver’s License Requirement

Applicants must possess a valid driver’s license. Proof of licensure will be required prior to reporting to duty.

Documents Required at the Time of Interview

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
• A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.
• A copy of your current, valid Driver's License.

Legal Employment

• The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States.
• It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment.
• The State of Alaska does not function in the role as an employer sponsor.

Application Notice

You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” page.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

Education

• If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application.
• If you have not obtained a degree, please indicate the number of units completed.
• Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.

• Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment.
• If you’re unable to attach to your application, email it to the contact provided in the job posting.
• If email is not an option, please call the contact person to obtain a fax number.

Special Instructions for Foreign Education

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable.

If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

Work Experience

• If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time.
• Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met.
• If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Bargaining Unit

If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

Multiple Vacancies

• This recruitment may be used for more than one (1) vacancy.
• The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.
• Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

Notice

Questions regarding the application process can be directed to the Workplace Alaska hotline at (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains.