Administrative Clerk

Position Summary

The primary responsibility of this role is to be responsible for the processing of various administrative activities generated via: account work queues, databases/reports and incoming correspondences (i.e., remittances, invoices, titles, customer/dealer/vendor generated correspondences, etc.).

• Documenting activities on customer accounts such as: title release, title follow-up, account maintenance, bankruptcy status, total loss, transfer of equity and lease, etc.
• Contacting appropriate agencies/vendors to secure information needed to complete title processing.
• Contacting dealer personnel directly as needed to fulfill requests or tasks.
• Complying with all internal and regulatory guidelines regarding title processes
• Ensure compliance to TFS Policy and related standard operation procedures (SOPs).
• Meet workgroup established expectations for production and quality.
• Ability to utilize a variety of computer based systems simultaneously to complete tasks (multitasking).

Qualifications

• Must be able to work 8am-5pm, but be flexible to do 7-4 or 7:30-4:30, etc.
• Professional demeanor – will be working and interacting with up to 125 other associates and managers within the department.
• Strong attention to detail and organizational skills are required.
• Ability to work independently
• Ability to thrive in a compliance-based environment
• Ability to multitask and be flexible with a high volume of workloads
• Vehicle Titles experience is preferred
• Proficiency with keyboard, Microsoft Office applications (Word, Excel, etc.) and Outlook
• Ability to maintain regular and predictable attendance to support team and business objectives.

Additional Information

All your information will be kept confidential according to EEO guidelines.