Administrative Clerk

About the role

Fulfills all assigned customer account related requests in a timely manner. Examples of tasks may include:

• Transact customer account maintenance requests received in electronic work queue or file; may include DMS (document management system), Outlook email, excel, or other sources.
• Fulfill customer document requests using approved processes and procedures.
• Ensure customer account privacy standards are maintained.
• Handle incoming customer paper correspondence, including returned mail, following all established guidelines and procedures.
• Use email, electronic queue, fax and hardcopy processes as appropriate
• Perform related duties as assigned by supervisor

Qualifications

Education

• High school diploma or equivalent experience

Type & Amount of Experience

• Ability to follow instructions and important
• Ability to learn and use new systems very important
• Strong attention to detail and organizational skills are required
• Attendance and punctuality are essential for this position
• Previous clerical experience helpful
• Good oral and written communication skills
• Demonstrated team player

Software Expertise

• Knowledge of Microsoft Office applications (Word, Excel, Outlook) is helpful; must be able to learn – track and create reports, data entry
• Proficiency in keyboarding skills expected

Physical Requirements

• Standard office environment including sitting while performing computer work
• Some walking to different areas of the department as duties require
• May include delivering paperwork or stack of items

Additional Information

All your information will be kept confidential according to EEO guidelines.