Administrative Operations Representative

About the role

Mid-Continent Group, a subsidiary of Great American, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy, and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine and Umbrella products.

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a Fortune 500 company, combines "small company" culture with "big company" expertise. Here, your ideas will be heard, and you'll have the support to succeed. With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Mid-Continent Group is seeking an Administrative Operations Representative to join our Electronic Document Services (EDS) team. This is a full-time in-office position.

Position Summary

This position provides administrative and operational support for document management, mail services, records processing, and customer service. The role ensures company records and correspondence are accurately processed, maintained, and distributed while supporting efficient daily operations.

Essential Job Functions and Responsibilities

• Scan, index, retrieve, update, and maintain electronic and physical records, ensuring quality, accuracy, and proper filing.
• Prepare documents for scanning, storage, assembly, or distribution.
• Process, sort, distribute, and track incoming and outgoing mail and packages while maintaining postage records and following established procedures.
• Perform general administrative duties, including filing, copying, data entry, record maintenance, report preparation, correspondence, inventory, and supply management.
• Greet visitors, assist employees, vendors, agents, and customers, route phone calls, and respond to routine inquiries.
• Assemble and distribute policy documents, reports, forms, and marketing materials, completing quality reviews for accuracy and completeness.
• Operate office, mailroom, printing, bindery, and document-processing equipment as needed.
• Maintain confidentiality, follow company policies and regulatory requirements, prioritize assignments, meet service standards, and perform other duties as assigned.

Job Requirements

• High school diploma or equivalent required.
• Experience in administrative support, records management, mail services, document imaging, or a related office environment preferred.
• Insurance industry experience preferred.
• Strong organizational, communication, and attention-to-detail skills.

Physical Requirements

• This position is performed onsite and requires regular, reliable attendance.
• Ability to walk, stand, bend, reach, and lift up to 50 pounds.
• Ability to operate office, mailroom, and document-processing equipment.

Benefits

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

• Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.
• *Excludes seasonal employees and interns.