Administrative Specialist I

About the role

• Agency
• Dept of Commerce
• Division
• Utilities-Public Staff
• Job Classification Title
• Administrative Officer-Auct Lic Board (S)
• Position Number
• 60081079
• Grade
• FLATRATE

Description of Work

Are you looking for meaningful public service work that will positively impact the residents of North Carolina? If your answer is yes, we want you to join our team at the Utilities Commission.

The Department of Commerce, Division of Public Staff Utilities Commission, is looking for an Administrative Specialist I.

The primary purpose of this position is to provide administrative and clerical support to multiple divisions of the Public Staff and possesses knowledge and understanding of the overall duties and responsibilities of the North Carolina Utilities Commission Public Staff and the Utilities Commission.

Division responsibilities include

Executive Division

Assist Executive Division with administrative tasks, including maintaining files, correspondence, copying/scanning, processing travel reimbursements, answering the phone, mail, and managing Executive Director's calendar and access; assist Executive Director, HR Manager, Budget Manager, and Administrative Officer as needed.

Receive and process invoices, expense reimbursements, travel requests for payment and/or approval; assist with the purchasing process, including creation of documentation and utilization of e-procurement system; maintain spreadsheets and documentation of purchases, reimbursements, BDA/Advanced registrations, etc; and maintain fiscal files.

Consumer Services Division

Handle intake of customer complaints received by the Consumer Services Division 1) that are not otherwise automatically routed to complaint analysts via the phone system and 2) received via email or webform; utilize customer complaint database and produce reports; prepare correspondence; copying and scanning; distribute mail; provide general administrative support.

Public Staff Generally

Serve as first point-of-contact for physical visitors; serve as building coordinator; order and disburse office supplies; retrieve and distribute mail; assist with managing consultant contracts and related reporting; assist with maintaining inventory, handling surplus, and managing physical space; assist with special projects; handle travel reimbursements and advanced registrations; manage state car maintenance and records.

Provide backup assistance as needed across the Public Staff due to workload or staff shortages, including, but not limited to, assisting with answering phone, copying/scanning, preparing and submitting filings to NCUC docket system, and distributing mail.

Other Duties As Assigned

• This position is NOT ELIGIBLE FOR TELEWORK due to the specific requirements that necessitate presence in the office.
• This is a full-time position (40 hours per week) with State Benefits, including health insurance, as well as retirement.

Incentives of Nc State Employment

We value our employees and offer a wide variety of competitive and family-friendly benefits.

Benefits to include

• 12 Annual Paid Holidays and monthly accrual of vacation and sick leave.
• North Carolina State Health Plan currently administered by Aetna.
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision.
• NC State Retirement (TSERS), 401(k), and 457 savings plans.
• WeSave Employee Discounts.
• Eligibility for the Public Service Loan Forgiveness Program.

Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the link below:

Note to Current State Employees

The salary grade for this position is NC08. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon those factors, a pay increase MAY result.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $39,244 - $60,000

• Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above
• Management Preferences - Optional: These skills are not required but managers may choose to interview/select applicants who demonstrate Management Preferences.

Knowledge, Skills and Abilities / Competencies

• Ability to compose correspondence, reports, and other materials using correct grammar, vocabulary, spelling, and office terminology and have strong proofreading skills.
• Demonstrated experience with Microsoft Office using programs such as Word, Excel, and Outlook including database/ management.
• Ability to work with budget, fiscal, and procurement concepts and programs.
• Proficiency working on and completing assignments and projects under time constraints in a timely manner.
• Strong and tactful interpersonal skills and ability to establish and maintain working relations across the Public Staff, the Commission, the general public, executives/personnel from utility companies and professional organizations, and state government officials.

Education and Experience Requirements

APPLICANTS MUST MEET THE EDUCATIONAL AND EXPERIENCE REQUIREMENT IN ORDER TO QUALIFY FOR THIS POSITION.

• Some state job postings say you can qualify by an "equivalent combination of education and experience."
• If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
• See the OSHR Guide for details.

• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience;
• Or
• An equivalent combination of education and experience.

Special Qualification

May require registration as a professional engineer by the North Carolina Board of Examiners for Engineers and Surveyors.

Supplemental and Contact Information

The Public Staff is an independent agency created in 1977 to review, investigate, and make appropriate recommendations to the North Carolina Utilities Commission with respect to the reasonableness of rates charged and adequacy of service provided by any public utility and with respect to the consistency with the public policy of assuring an energy supply adequate to protect the public health and safety. The Public Staff shall intervene on behalf of the using and consuming public in all Commission proceedings affecting rates or service.

The Public Staff will also

• Petition the Commission to initiate proceedings when in the public interest;
• Participate in all certificate applications and assist the Commission in analysis;
• Make recommendations to the Commission with respect to standards, regulations, or practices;
• Investigate formal and informal complaints affecting the using and consuming public;
• Participate in all proceedings for franchise transfers, mergers, and consolidations of public utilities;
• Review, investigate, and recommend action to the Commission regarding affiliate contracts.

Please Note

It is critical to our screening and salary determination process that applications contain comprehensive information. Please make sure you complete the application in full. Information should be provided in the appropriate areas to include all work experience, the beginning and ending dates of jobs worked, education with the graduation date, and certificates/licenses.

Any information omitted from the application cannot be considered in screening for qualifying credit. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

*INCLUDE ALL RELEVANT EDUCATION AND WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION*

Attached or incorporated resumes (including Text resumes on the application form) WILL NOT be accepted in lieu of completing this application and WILL NOT be used for screening for qualifying credit. " See Resume " or " See Attachment " within the fillable application sections WILL NOT be accepted and will be considered an incomplete application and will not be processed.

Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions. To receive credit for your work history and credentials, you must list the information on the application form. For additional information about applications and processes with the state of NC, please visit: How Do I Get the Job.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

Re-Entry for Formerly Incarcerated Individuals

Our Agency supports the Governor's Executive Order 303 which seeks to re-employ individuals that were previously incarcerated. Formerly incarcerated individuals are invited to apply for any vacant Commerce position(s) in which they believe they are qualified.

By providing the requested information, you certify that you have given true, accurate and complete information on this attachment to the best of your knowledge. In the event confirmation is needed in connection with your work, you authorize educational institutions, associations, registration and licensing boards, and others to furnish whatever detail is available concerning your qualifications.

You authorize investigation of all statements made in this application and understand that false information or documentation, or a failure to disclose relevant information may be grounds for rejection of your application, disciplinary action or dismissal if you are employed, and(or) criminal action.

You further understand that dismissal upon employment shall be mandatory if fraudulent disclosures are given to meet position qualifications (Authority: GS 126-30, GS 14- 122.1).

Minimum Education and Experience

• Some state job postings say you can qualify by an "equivalent combination of education and experience."
• If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
• See the Education and Experience Equivalency Guide for details.