Admission Service Representative

About the role

Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position.

About the Role

Under general direction from the Admissions Supervisor, the Admission Service Representative is responsible for the processing of applications in administrative computing system. The Admission Representative is responsible for successfully guiding the applicant through the admissions process and for representing UMass Global in a positive and professional manner.

Type of Supervision Received

• General direction from the Admissions Supervisor

Essential functions: 100% of time

• Process applications in administrative computing system
• Prepare files for evaluation/decision. Link scanned documents in document imaging system. Create and update files. Track received documents in computing system, enter transfer coursework. Input communication codes, status codes, and trigger correspondence
• Provide support and assistance to both applicants and University stakeholders
• Assist applicants with troubleshooting issues as related to policies and procedures
• Assist in the development of training materials university stakeholders
• Assist with the training of university student teams
• Run audit reports on application data and follow up with University campus staff
• Assist with quality control reporting and data integrity
• Responsible for maintaining regular contact with university partners, particularly the Enrollment Coaches, via regular scheduled meetings, and data report follow-up
• Assist in the updating and review of applications and forms
• Assist with testing new procedures and processes
• Other duties as assigned

Non-Essential Functions of the Job

• May require work hours outside of standard business hours.

Knowledge, Education and Experience

• At least 1 year experience working in an Admission or Registrar office in a Higher Education Institution or equivalent work experience
• Knowledge and experience with administrative computing and document imaging systems, preferably Banner, SoftDocs, Argos, Raptor, and Salesforce
• Knowledge of Admission policies and procedures

Desired Qualifications

• Ability to perform accurate and efficient entry of data into administrative software
• Adequate typing skills to complete data entry requests in a timely manner
• Ability to prioritize duties when faced with interruptions, distractions and fluctuating workload and completing them in a timely manner
• Communication and interpersonal skills, with the ability to interact with diverse individuals and groups at all organizational levels, both inside and outside of the university
• Ability to organize and handle large quantity of work with accuracy and efficiency
• Ability to use tact and diplomacy and maintain a high level of confidentiality
• Knowledge of basic arithmetic computations
• Strong commitment to teamwork and customer service

Machines, Tools, Equipment, Electronic Devices and Software

• Ability to use standard office equipment, including PC, phone, copier, and calculator
• Computer skills in the use of word processing and electronic mail, preferably of Microsoft Word and Outlook. Ability to learn new computer applications and administrative software. Document Imaging software

• Contact with Students: Daily.
• Contact with Faculty and/or Staff: Daily

Contact with Community and Vendors: Occasional

The hiring range for this position is $17.00 - $21.50 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

Benefits and Perks

At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits:

• Health: Medical, dental, and vision coverage with spending account options.
• Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
• Financial Security: Life, disability, accident, legal, identity protection, and student debt support.
• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.
• Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.