Admissions Assistant Full-Time

About the role

Oakwood Gardens Care Center

Pay Range

$19.50-$20.00 per hour, based on experience

Help Make Every New Resident Feel Welcome

Oakwood Gardens Care Center is seeking a compassionate, organized, and customer-focused Full-Time Admissions Assistant to join our team. This position plays an essential role in creating a smooth, efficient, and welcoming transition for new residents and their families.

Working closely with the Admissions Coordinator and interdisciplinary team, the Admissions Assistant helps coordinate each admission while providing responsive and empathetic support to residents, families, hospitals, and referral partners.

Essential Duties and Responsibilities

• Serve as a welcoming first point of contact for prospective residents, families, hospitals, physicians, case managers, and referral sources.
• Respond to admission inquiries promptly and professionally.
• Coordinate and schedule resident admissions, including pre-admission assessments and required documentation.
• Prepare, organize, and distribute admission packets and related forms.
• Assist with insurance verification, authorizations, benefits, and financial eligibility processes.
• Follow up with hospitals, physicians, case managers, and referral sources to obtain complete and timely clinical information.
• Maintain accurate and current admission records in accordance with federal, state, and facility requirements.
• Provide facility tours and information to prospective residents and families.
• Collaborate with nursing, social services, therapy, dietary, business office, and administrative staff to prepare for new admissions.
• Communicate admission details and special resident needs to appropriate departments.
• Help residents and families understand the admission process and respond to questions with patience and professionalism.
• Maintain the confidentiality of resident, applicant, and facility information.
• Support census development, marketing, and community outreach activities as needed.
• Assist with administrative duties, reports, phone calls, filing, scanning, and data entry.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience in admissions, healthcare, skilled nursing, long-term care, or customer service strongly preferred.
• Knowledge of Medicare, Medi-Cal, Medicaid, managed care, and insurance verification processes preferred.
• Experience with PointClickCare or another electronic health record system is a plus.
• Proficiency in Microsoft Office and general computer applications.
• Excellent communication, interpersonal, and customer-service skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple responsibilities in a busy, fast-paced environment.
• Ability to handle sensitive information with confidentiality and professionalism.
• Compassionate and positive approach when working with residents and families.
• Dependable attendance and a strong commitment to teamwork.

Physical Requirements

• This position requires frequent sitting, standing, walking, computer use, and telephone communication.
• The employee may occasionally be required to lift or carry items weighing up to 25 pounds.
• The role also requires the ability to remain focused and organized in a busy environment.