Admissions Assistant Full-Time

About the role

Kern River Transitional Care

Pay Range

$17.48-$17.50 per hour, based on experience

Help Create a Warm and Welcoming Admission Experience

Kern River Transitional Care is seeking a friendly, organized, and detail-oriented Full-Time Admissions Assistant to join our team. This position supports the Admissions Coordinator and works closely with residents, families, hospitals, case managers, and facility departments to ensure each new admission is handled efficiently, accurately, and compassionately.

The ideal candidate has excellent customer-service skills, strong attention to detail, and an interest in skilled nursing admissions and healthcare administration.

Essential Duties and Responsibilities

• Serve as a welcoming point of contact for prospective residents, families, hospitals, case managers, and referral sources.
• Assist with coordinating and scheduling resident admissions.
• Gather and organize pre-admission clinical, financial, insurance, and demographic information.
• Assist with insurance verification, authorizations, eligibility, and payer information.
• Prepare admission packets, agreements, consent forms, and other required documentation.
• Ensure admission records are accurate, complete, and processed promptly.
• Follow up with hospitals, physicians, discharge planners, and case managers to obtain necessary information.
• Collaborate with nursing, rehabilitation, social services, dietary, medical records, and administrative staff to support a seamless admission process.
• Provide facility tours and information about available services to prospective residents and families.
• Enter and maintain referral and admission information in applicable electronic systems.
• Maintain accurate records in accordance with federal, state, payer, and facility requirements.
• Assist with referral tracking, follow-up communication, and census-development activities.
• Support marketing and community-outreach efforts as needed.
• Protect resident privacy and maintain the confidentiality of clinical, financial, and personal information.
• Provide professional, compassionate customer service throughout the admissions process.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED required.
• Previous experience in admissions, healthcare, skilled nursing, or long-term care strongly preferred.
• Knowledge of Medicare, Medi-Cal, managed care, private insurance, and authorization processes preferred.
• Excellent communication, interpersonal, and customer-service skills.
• Strong organization, accuracy, follow-through, and attention to detail.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Proficiency with Microsoft Office and standard office equipment.
• Experience with PointClickCare or another electronic health-record system preferred.
• Ability to handle sensitive information with confidentiality and professionalism.
• Dependable attendance and a positive, team-oriented attitude.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Requirements

• This position requires frequent sitting, standing, walking, speaking, hearing, reading, and computer use.
• The employee may occasionally lift or carry materials weighing up to 25 pounds.
• Clear communication and the ability to remain focused in a busy work environment are essential.