Admissons Assistant

About the role

• Job Title: Admissions Assistant
• Location: Vasona Creek Healthcare Center, Los Gatos, CA
• Job Type: Full-time
• Pay Rate: $21-26 per hour

Job Summary

We are seeking a dynamic, compassionate, and detail-oriented Admissions Assistant to join our team full-time. In this role, you will be the welcoming face and voice of our facility, serving as a critical point of contact for new residents, their families, and hospital partners. You will work closely with our Admissions Director to ensure a seamless, empathetic, and efficient transition into our care.

Essential Duties & Responsibilities

• First Point of Contact: Greet prospective residents, families, and healthcare professionals warmly in person and over the phone.
• Admissions Coordination: Assist with scheduling resident intake, managing pre-admission documentation, and preparing welcoming admission packets.
• Referral Management: Follow up with hospitals, physicians, and case managers to secure the timely transfer of clinical information.
• Financial Verification: Help verify insurance benefits (Medicare, Medicaid, commercial plans) and handle authorizations.
• Facility Tours: Conduct personalized tours of our state-of-the-art rehabilitation gym and facility for prospective families.
• Team Collaboration: Partner with nursing, social services, and administrative staff to deliver an organized transition.
• Compliance & Records: Maintain accurate, up-to-date documentation in accordance with state, federal, and company guidelines.

Qualifications & Requirements

• Experience: Prior experience in a healthcare setting, admissions, or skilled nursing facility is strongly preferred.
• Knowledge: Familiarity with Medicare, Medicaid, and basic health insurance verification processes.
• Skills: Excellent interpersonal, communication, and customer service skills.
• Tech Savvy: Proficiency in Microsoft Office and experience with Electronic Health Record (EHR) systems.
• Traits: Strong organizational habits, sharp attention to detail, and a high level of confidentiality.

Benefits

We offer a robust competitive benefits package for our full-time employees, including:

• Comprehensive health, dental, and vision insurance
• HSA and FSA options
• 401(k) retirement plan with company matching
• Short-term and long-term disability insurance
• Life and critical illness insurance
• Employee Assistance Program (EAP)
• Discounted PACS stock purchase program