Advisor, User Care
- Pay
- $19 – $20 per hour
- Location
- Remote (US) · Hybrid
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Listed
- 14 days ago
Skills & highlights for this role
- Customer service
- Phone etiquette
- Verbal communication
- Written communication
- Interpersonal communication
- Troubleshooting
- Data entry
- Multitasking
- Organization
- Prioritization
Also useful
- Conversational Spanish
- Zendesk
- Intercom
- Financial services experience
- Fintech experience
- Payments experience
- HR tech experience
- High-paced environment experience
About the role
Rain is the world's first AI Financial Health Platform, serving 3.5 million employees at leading organizations like McDonald's, Marriott, and T-Mobile. Rain works in the background to optimize every employee's financial life to prevent shortfalls and build long-term stability. Backed by top investors including QED and Prosus, Rain has raised $150M in venture funding to fuel our next stage of hyper growth.
To keep building Rain, we need the right team. That’s where you come in.
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for improving app engagement by making our users happy, working with our engineering team to solve any tech issues, and providing a positive app experience through our live chat function by offering well-researched financial advice.
This job will be reporting to our Manager, User Care and has the option to operate remotely or sit in our downtown Nashville office. You will be trained on Zendesk, customer service protocols, and financial wellness. You will be expected to educate and assist our customers in a fast and friendly matter.
What You'll Do
- Communicate with customers via phone, email, SMS, and chat (Zendesk/Intercom)
- Provide knowledgeable answers to questions about the product, pricing, and availability
- Troubleshoot technical problems
- Work with internal departments to meet customer's needs
- Effectively communicate with our engineering team to resolve app bugs and problems
- Data entry in various platforms
Who You Are
- 1-2 years of customer service experience preferred
- Conversational level Spanish preferred
- Experience in Customer Service or Customer facing role
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Experience using ZenDesk, Intercom, or related tools.
- Experience working in Financial Services or Fintech software companies
- Experience working in a high paced work environment
- A willingness to learn and grow
- Ability to multi-task, organize, and prioritize work
Nice to have
- Fintech, HR tech, or payments experience is a plus-but not required.
Compensation
This is a full-time, hourly role $19 - $20/hour. Note this is a range and we take in a variety of factors when determining total compensation for the position.
Benefits
Along with competitive salaries, Rain offers great benefits including:
- Flexible PTO
- Medical, Dental, Vision, Life, Disability coverage
- Parental leave
- Monthly stipend
- Equity options
What’s Next
- Ensuring a smooth and enjoyable candidate experience is critical for us.
- Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.
- Learn more about our hiring process here.
- Don’t be afraid to let us know if you need more flexibility.
Who We Are
Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday.
Equal opportunity and legal notices
As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at.
From Rain Technologies Inc.'s careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Advisor, User Care role at Rain Technologies Inc.?
The Advisor, User Care posting at Rain Technologies Inc. states compensation of $19 – $20 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Rain Technologies Inc.'s official career site.
Where is the Advisor, User Care job at Rain Technologies Inc. located?
Yes, this Advisor, User Care opening at Rain Technologies Inc. is listed as Remote (US) (Hybrid). Always check Rain Technologies Inc.'s application page for specific state eligibility or relocation policies.
What qualifications are required for Advisor, User Care at Rain Technologies Inc.?
For the Advisor, User Care role, Rain Technologies Inc. highlights 1+ year of relevant experience; experience with Customer service, Phone etiquette, Verbal communication, Written communication, Interpersonal communication, Troubleshooting. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Advisor, User Care position at Rain Technologies Inc.?
This listing links directly to Rain Technologies Inc.'s Ashby application page. You can apply directly on Rain Technologies Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.