Aesthetic Front Desk Concierge/Patient Coordicator - 22 Spa- Cottonwood Heights, UT

About the role

22 Spa is seeking an Aesthetic Front Desk Concierge / Patient Coordinator to join our team in Cottonwood Heights, Utah. This full-time, on-site role combines medical spa front desk reception, appointment scheduling, patient coordination, and customer service.

As a welcoming first point of contact, you'll help patients feel comfortable and supported while keeping daily front desk operations organized. If you bring experience as a medical receptionist, spa receptionist, front desk coordinator, or patient coordinator, we encourage you to apply.

What you'll do

• Front desk reception: Welcome patients, assist with check-in and checkout, and maintain a polished, inviting reception area.
• Appointment scheduling: Schedule consultations and treatments, confirm appointments, manage changes, and coordinate provider availability.
• Patient communication: Answer phone calls and messages, respond to inquiries, and provide accurate information about appointments and practice services.
• Patient coordination: Assist with registration, intake forms, appointment preparation, and communication between patients and the clinical team.
• Service and skincare education: Share information about aesthetic services and skincare products, referring clinical questions and treatment recommendations to licensed providers.
• Checkout and rebooking: Process payments according to practice procedures and help patients schedule follow-up visits.
• Patient outreach: Follow up on inquiries and appointments to support patient engagement, retention, and continuity of care.
• Records and confidentiality: Maintain accurate patient information and follow HIPAA requirements and practice privacy policies.
• Team collaboration: Communicate scheduling updates and patient needs to support an efficient, seamless patient experience.

What you'll bring

• Experience in front desk reception, customer service, appointment scheduling, or patient coordination.
• Experience in a medical spa, dermatology office, plastic surgery practice, aesthetic clinic, or related healthcare setting is preferred.
• Excellent phone etiquette, communication skills, and a warm, professional approach.
• Strong organization, attention to detail, and the ability to manage competing priorities.
• Comfort using scheduling software, patient record systems, computers, and phone systems.
• A commitment to patient confidentiality and exceptional customer service.
• An interest in medical aesthetics, skincare, and creating positive patient experiences.
• A dependable, collaborative mindset.
• High school diploma or equivalent.

Additional information

Join 22 Spa in Cottonwood Heights and help create an exceptional experience at every step of the patient journey. Submit your resume highlighting your front desk, medical receptionist, spa reception, or patient coordinator experience.