Affiliate Services Representative

About the role

iHeartMedia

Current employees and contingent workers click here to apply and search by the Job Posting Title.

The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that's twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:

• More #1 rated markets than the next two largest radio companies combined;
• We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
• iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
• We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
• iHeartRadio is the #1 streaming radio digital service in America;
• Our social media footprint is 7 times larger than the next largest audio service; and
• We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we're able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia!

If you're excited about this role but don't feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need

The Total Traffic & Weather Network (TTWN) Affiliate Services Representative supports scheduled inventory operations for stations, including affiliate profiles, affidavit compliance, missed spots, ensuring affiliate profile changes are completed by deadline, and handling internal and external station data when stations transition to an automated traffic import system.

This role works closely with TTWN Management, Operations, Sales, and IT Support to ensure commercial spots air correctly and station changes are executed accurately. This is a fast-paced, deadline-driven environment where flexibility and strong attention to detail are essential for success.

What You'll Do

• Support day-to-day departmental operations
• Serve as a point of contact for DOC Entry, Missed Spots, and Station Compliance questions
• Proactively identify issues related to traffic logs, station setup, and feed times, and escalate as appropriate
• Support customer service responses through team inboxes
• Ensure all DOCs are entered accurately and by scheduling deadlines
• Ensure affidavits are submitted within 10 business days after airing
• Assist with setting up affiliates transitioning to an automated traffic import system
• Monitor and help resolve discrepancies related to IA accounts and IA site

What You'll Need

• Strong attention to detail and high work standards
• Demonstrated data entry skills
• Excellent written and verbal communication skills
• Strong time management and organizational skills
• Ability to learn new systems and procedures quickly
• Demonstrates strong interpersonal skills and professionalism
• High School Diploma or equivalent required
• Bachelor's Degree preferred

What You'll Bring

• Respect for others and a strong belief that others should do this in return
• Accountability for own work and desire to provide guidance to new team members
• Ability to contribute to several projects at the same time under a moderate level of direction
• Application of objective judgement, technical skills and prior experience to solve business problems
• Strong written and verbal communication skills, including a knack for explaining complex information in a straightforward manner
• Desire for continued knowledge sharing and learning
• Understanding of impact of own decisions
• Location: San Antonio, TX: 20880 Stone Oak Parkway, 78258
• Position Type: Regular
• Time Type: Full time
• Pay Type: Hourly

Benefits

iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

• We are accepting applications for this role on an ongoing basis.
• Non-Compete will be required for certain positions and as allowed by law.
• Our organization participates in E-Verify. Click here to learn about E-Verify.