After-hours Operations Specialist

About the role

Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team.

We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee's best interest at heart and know you are not simply a number. We want you to thrive in a positive work environment so we give you the tools for success.

Position Summary

Join MegaCorp Logistics on our After-hours Operations team and become the backbone of our after-hours operations! You'll have the chance to take the reins during critical moments, ensuring loads are successfully managed even when the sun goes down. If you're a problem solver who thrives under pressure, this is your opportunity to step up and make a big impact. You'll be the key link between our clients, carriers, and Account Managers, ensuring smooth deliveries and stellar service around the clock.

At MegaCorp, we don't just offer a job - we offer growth, opportunity, and impact. If you're ready to thrive in a high-energy environment where you're empowered to solve problems and make a real difference, this is the place for you!

Essential Functions

• Be the Hero - Help sales teams keep their customers happy by managing everything from check calls to resolving any issues on the fly.
• Master the Art of Relationships - Develop and maintain strong ties with carriers, ensuring timely deliveries and smooth operations.
• Fast-Paced Problem Solving - Analyze each load's progress, troubleshoot any issues with drivers, and resolve potential problems before they happen, keeping deliveries on track.
• Think Ahead - Anticipate challenges like weather, traffic, or equipment issues, and act fast to ensure successful deliveries.
• Work with the Best - Be the critical link between drivers, customers, and sales teams, offering clear communication and support to everyone involved.
• Stay in Control - Use your organizational skills to accurately document all the details, ensuring that everything from load fees to delivery updates are logged seamlessly for accurate billing.

Education & Experience

• High school diploma or GED required (Bachelor's degree preferred).
• 1+ years of experience in freight brokerage or logistics (preferred, but not required - we'll train the right candidate!).

Mega Awesome Perks

• Medical, dental, vision, and life and disability insurance
• 401(K) matching
• Birthday celebrations
• Health and wellness initiative including gym membership
• Annual parties
• PTO and Flex holidays
• Company sponsored outings

Competencies

• Customer Service Rockstar - Strong communication and interpersonal skills.
• Multitasking Master - Enjoys juggling tasks in a fast-paced environment.
• Night Owl - Comfortable working late-night, early-morning, and weekend shifts while staying sharp and alert.
• Team Player - Able to work with a diverse group of drivers, including bilingual ones, to ensure smooth operations.
• Quick Thinker - Analyzes situations quickly, makes decisions that move the business forward, and thrives in a fast-paced setting.